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  • Currently 2.91/5

Rating: 2.9/5 (7255 votes cast)

Lowest international calling rates

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There aren't many other Internet telephone packages as impressive as the service. The package inclusions and price beat most of its competitors, creating a great value to its customers. Its features are compatible across the board and its pricing is competitive with any other plan. Equipment is currently free and they offer a 30 day money-back guarantee. So if you're new to VoIP and Internet telephone, you can test drive the service worry-free. One attractive feature is the online management center that allows personal programming on features such as call notify, call return, contacts, and last number redial. Another offering that has many practical applications is the Mobile Line 2- it provides a second line to your cell phone that has a separate interface for voicemail, call screening, etc.

- Pricing for calling packages
- Unlimited calls to U.S., Canada and Puerto Rico with some calling plans
- International rates are competitive; advertises lowest rates
- Customer service via online forum support
- 30-day money-back guarantee
- Generous features package
- Free soft phone

- Negative BBB report
- Customer complaints about customer support

Expense has many calling plans and packages available.
- The unlimited plan is currently offered for $19.95/month for calls throughout the U.S., Canada and Puerto Rico.
- Pay for service a year at a time and get a yearly rate for $199 for the unlimited plan.
- Purchase plans by the minute, beginning at 200 minutes for $9.95.

Features offers the normal range of features:
- Voicemail
- Caller ID
- Call waiting
- Call forwarding
- 3-way calling
- Simultaneous ring
- Call return

The online management center allows you to modify settings on these features and also has click-to-call, simultaneous ring and do not disturb capabilities. The site has a link that will allow you to test the speed of your broadband connection so that you do not inadvertently attach more phone numbers than your system can handle. This is a well-thought out feature.

BBB Report
The BBB gives this company an unsatisfactory report due to unresolved issues. Of the 53 complaints filed, 38 remained unresolved until administratively removed by the BBB.'s BBB file has only been open since March 2007.

Common Misspellings,,,     

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Review Comments

robiul mia:  give ur contak number
posted on Thursday, March 17, 2011

Jerry:  Worst service ever. Service worked for a little then completely sucked. Changed ISP's modems, router, etcs. Same crap. Had to get another voip service that works. made me pay $40 just to cancel my service. What a bunch of thieves!!
posted on Monday, July 5, 2010

Doug Jefferson:  I like this product, but seems to work a little better for me! Cheaper + more reliable in some ways.
posted on Thursday, June 17, 2010

Tom S.:  Worst service, worst support, borderline frauds. Package took nine days for delivery (on 30 day trial). Naturally, was billed on the day ordered. Every call would all drop at ten minute mark. Could not call another customer (daughter in college). ZERO support (unless you're willing to surf pages of chat forums). Took three days of calling to get someone to setup a cancellation. Naturally it was one day past the 30 day trial (boy, was it a trial) period. Went back to Vonage and had zero problems since. Before dealing with them check the Florida BBB records.
posted on Monday, May 10, 2010

Kcarrigan:  I've had VOIP since Sunrocket went out of business, and the first year (about 3yrs ago) was spotty at times (so was internet though) but I have Gismo now hooked up for 3+ yrs to WHOLE house, wireless phones, and works 24/7, even have a UPS on computer/Gismo and when power is out, Phone works. Not one complaint now with for last 1-2 yrs, never a problem and it is powering my whole house too. Awesome for $199 yr, not other fees, no 32 pages of Verison, or AT&T, no monthly bills, no 'inside maintenance', no federal fees, state fees, fee fee fee, and no thick monthly bill that no one can understand or read. VOIP ROCKS! It's awsome, beats Vonage at $350+/yr. I have all the feature too, even blocking incoming phones, and 'unknown' callers. You block your caller ID to me, your blocked from calling me. VOIP is awesome.
posted on Sunday, April 11, 2010

posted on Tuesday, October 13, 2009

Charles McLeod:  I had for 1 year - paid in advance. After a year of poor service and connection I switched to another company and was disconnected from the day after my term was up. I was billed $251.+ for the next year of service. I returned their equipment via insured mail and as yet I have not received a refund for the money they withdrew from my credit card. Anyone that has a phone # for besides the 1-800-TRY-VOIP number please post.
posted on Tuesday, June 10, 2008

Rhonda Terry:  I have never heard of this company, yet I received their equipment in the mail. I then tried to call, spoke with a person named Christopher, who transferred me to an automated system. After 10 minutes of trying to navigate their automated system to find out why I was sent their equipment, I finally called again, only to not be able to get a person from that land line phone. I then used my husband's cell phone to call them, Christopher answered yet again and hung up on me. I called the police department in Indian Harbor Beach, Fl, where their equipment was mailed from after finding out that my credit card has been charged twice, once for $50 and another charge for $34.63. I have no idea how this company got my credit card number or my address, but the police department will be checking them out. Needless to say, I have canceled the credit card, and am disputing the charges with my bank. Scary, especially since I have never heard of these folks in my life, and I don't bank online, so how did they get my credit card number?
posted on Sunday, January 27, 2008

disgusted:  Absolutely the worst company I've ever dealt matter what the product/service is. They are pathetic. If you have problems with their "service", it doesn't matter to them if you cancel or not. They won't refund a dime, referring to their terms of service. It would be one thing if their service was reliable, but it isn't. All you have to do is look at their web forum, which is where they do most of their support.
posted on Sunday, January 27, 2008

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