Fonality

Mandy:  Has anyone used Fonality? I haven't heard anything good or bad about them. I would like to hear some feedback before I consider it.

mary Chris:  We've had fonality for 4 years now. Have a bonded T1 connected to it along with land lines. Before I get into details, my single comment about fonallity is you get what you pay for! Cheap is never "cheap". I know this post is old, but surprised to see how many recent comments there have been. I'm also surprised to see the webiste fonalitsucks.com taken back by fonality. :-) That's unfortunate. there's nothing wrong with free speech. The only reason I came across this post was because, after having used a fonality PBX for 4 years, we came across another frustrating situation with them. And the most amazing thing is when we escalted it to the manager (Mike C) he felt that there was nothing wrong, when in actuality there obviously was! Keep in mind when we did purchased and installed our system, the now board members were the ones answering our phone calls and resolivng our issues. In any case, I have to say I'm EXREMELY surprised and dissapointed to still see some of these internal issues there. Mike seemed more interestd in covering his own but with someone in his dept, than acknoledging there was a problem. Low and behold when he found out it was also related to the sale dept, he said he would jump on it right away and make sure to push it up the chain of command to have that corrected. In the 4 years we've used their system, it's been truly some very frustating moments and some great moments of amazement that was built into this system. We've gone through 2 servers already that crashed and in situation like that, it's obvious they're still going through growing pains. I think we had the first server that crashed due to a HD and they didn't know what to do. And of course along with their growing pains, we feel it directly. And it can be VERY frustrating working these issues out with them, while their lower level techs are running around with their heads chopped off. Of course it takes a few hours of very frustrating, yelling and hair pulling, before it gets escalted to a level of compentency that can do anything. But it is more afforadable than antyhing on the market. Again, you get what you pay for.

alex:  We were trying to decide between Fonality and Switchvox (digium) and we went with Diguium and have been trouble free and happy with the product.

Drew Robichaud :  Fonality is a great product, and the reason Alex you went with Diguium is because of in-proper setup. Having the right configuration in your office is important when it comes to the robust capability of Fonality. If you have a mediocre internet pipe of course your not going to get the full capabilities. It takes a discussion with a knowledgeable person about what is you are trying to do to make it happen properly.

Texas CPA:  Fonality is the pits.

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