Onebox
Run your business with a virtual assistant.
Summary
Onebox is a business application intended to be a virtual assistant or PBX system (an intranet for your phone system). Onebox software is designed to route calls, faxes, voicemail and email into a central location. From there, this can all be redirected to “any employee, in any location, anywhere in the world.” Keeping your business and employees constantly connected.
Rather than using VoIP, Onebox utilizes the digital public switched telephone network. By doing so, it is able to offer uninterrupted service, where its competitors might leave you without phone service.
Pros
- Ideal for small businesses
- Well-thought software
- Ease of use
- Fully customizable
- Customer support is accessible
- Global access
- Reduce overhead expenses
- Some BBB complaints, but an overall satisfactory report
Cons
- Technical support complaints
- Not built to support businesses larger than 20 people
Expense
Onebox offers four packages. Each is expanded upwards to handle businesses from 2 to 20 employees and include the option of up to ten extensions and additional managerial office features. The lowest tiered package starts at $16.95/mo. and pricing upward from there. Onebox is best set up with the aide of a Onebox agent who can assist the business in finding a plan suited to their particular usage/needs.
Features
Onebox will remove the need for overhead expenses like a full-time receptionist. This virutal assistant offers a comprehensive and attractive list of features, including:
- Allow you to set up a professional company greeting
- Program an extension menu and routing system with directory lookup
- Personalize your hold time messages or music
- Schedule based forwarding
- Simultaneous ring
- Forward voicemail and faxes to designated email
- For call centers, there is call queuing
- Emails may be sent by phone; listen to email via phone
- Call history is always a click away
- Supports conference calling for up to 32 callers
BBB Report
“We would expect consumer transactions to be satisfactory.” Most complainants allege billing disputes or difficulty canceling accounts. Many customers complain of excessive hold times, anywhere between 10 minutes and up to several hours, when attempting to speak to a customer service representative. Other complainants allege the fax service does not work or fax numbers are reassigned without notice or justification.
Common Misspellings
1Box, One Box, Onbox
robert: I think I am going to get onebox. basically i haev a seel phone with sprint and i don't want to sign another contract but i want to keep my cell number. I can migrate it over to one box and they will send me my messages. i also get a bunch of other numbers etc. pretty cool service from the looks of it
robert: OK so i tried onebox and they said it would take 30 business days to transfer my cell number! i am impatient and could not wait that long so had to cancel. I use grand central now and love it!
