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  • Currently 3.00/5

Rating: 3.0/5 (2400 votes cast)



An ideal VoIP provider for international callers.

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Packet8 is a straight-forward VoIP provider with a competitively priced array of offerings, for both residential and business customers. Additionally, they offer faxing capabilities to residential customers under a separate plan.  Their business offerings include a PBX-type system, suitable for call centers. Although Packet8's plans are leaner than some, they do offer more than others.

Packet8 is a subsidiary of 8x8, Inc.  They are active in the manufacture of hardware designed to deliver broadband VoIP services and videophones to today’s marketplace.  As such, their approach to providing VoIP service is to merge existing technologies over several platforms.  Packet8 is admired for standing firm with regard to higher pricing, citing the need for more “realistic” competitors who price products within a reasonable “cost of doing business” range.

- Supports residential and business customers
- Unlimited calls to 10 international locations, U.S. and Canada
- Virtual office features for businesses
- Competitive pricing

- Negative BBB feedback
- Negative feedback regarding poor customer support
- Monthly plans range from $14.99 to $29.99 for residential customers
- Activation fee is $29.99
- The Packet8 basic plan includes unlimited incoming calls from the U.S. and Canada and 500 minutes of outgoing calls.
- Upgrade plan for unlimited calls in both directions to the U.S. and Canada and ten international locations.
- For an additional $5.00, the international calling area increases to 40 countries.
- Packet8 can provide an international, toll-free and universal numbers for an additional fee.

Business Customers
Business plans begins at $19.99 for a Switchboard application and increase incrementally for metered or non-metered international plans.  Packet8 offers Complete Contact Center packages for $150, or A la Carte options for lesser pricing.

Features for business customers differ from residential, because of the varying needs, with two offerings.
- The Virtual Office offers an auto-attendant, advanced call forwarding, Outlook integration and integrated fax support, while supporting multiple geographic locations as needed for traveling employees.  Additional lines can be procured and access is user-friendly.
- Call-center CRM offers ACD queuing across multiple media, the ability to unify agents or remote staff under one phone system, and scalability according to call center growth.

Packet8 residential plans include the normal menu of telephony offerings such as:
- Voicemail
- Caller ID
- Call routing
- Call forwarding
- Speed dial

In addition, the Packet8 system can be programmed so that calls are automatically routed to a “safe” number in case of power outages.

BBB report
“Based on BBB files, this company has an unsatisfactory record with the BBB due to a pattern of complaints. The company has resolved some complaints presented by the BBB, however, some complaints remain unresolved. The BBB processed a total of 323 complaints about this company in the last 36 months. 121 were closed in the last year.”

Common Misspellings
Package8, Packet Eight, Packet8s, Pocket8, Picket8, Packet 8

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Review Comments

Vasee:  Problem with the voice mail, i configured to send email to me whenever i got a VM so the it sends me email but i was never able to hear the VM using Internet. They charge lots of hidden fee and they ripped me off when i cancel the service.
posted on Sunday, June 13, 2010

Rich:  Same problem as JW, not resolved- the tech support blames it on my satellite hook-up- they say they don't support satellite. Latency is also a problem- some is due to satellite but can range from a half second to 2 full seconds; makes conversation very difficult. There are times it works fine with no noticeable delay, and other times it's extreme.
posted on Sunday, December 20, 2009

Karen:  Huge problems. Call routing is a nightmare-- the number you dial and the number you reach are not the same! This has been ongoing for the entire time I've been a customer of Packet8. Trying to get support to fix the issue is an exercise in futility. Having managed to get a tech on the line, I was ultimately told that I would have to wait 6 weeks for an advanced tech to look into the problem-- that's how big their backlog is. A business associate selected Packet8 business services, and her situation is even worse. The number they assigned her continuously rang some unknown household, and they ended up assignining her a new number-- after she had business cards and stationary printed up. Just a nightmare, I strongly suggest looking elsewhere for your VOIP needs. The money you think you're saving just isn't worth it, not if your time and reputation mean anything to you.
posted on Sunday, November 1, 2009

JW:  Having almost all our calls with one way audio. They can me on the phone but we cannot hear them. This has now been going on for over five months and they still cannot get it resolved.
posted on Monday, May 11, 2009

Kevin:  Despite the negative feedback on customer service. Has anyone had a problem with the quality of their service?
posted on Monday, July 21, 2008

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