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Rating: 3.0/5 (9315 votes cast)

Onebox

Onebox

Run your business with a virtual assistant.

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Summary
Onebox is a business application intended to be a virtual assistant or PBX system (an intranet for your phone system). Onebox software is designed to route calls, faxes, voicemail and email into a central location. From there, this can all be redirected to “any employee, in any location, anywhere in the world.” Keeping your business and employees constantly connected.

Rather than using VoIP, Onebox utilizes the digital public switched telephone network.  By doing so, it is able to offer uninterrupted service, where its competitors might leave you without phone service.

Pros
- Ideal for small businesses
- Well-thought software
- Ease of use
- Fully customizable
- Customer support is accessible
- Global access
- Reduce overhead expenses
- Some BBB complaints, but an overall satisfactory report

Cons
- Technical support complaints
- Not built to support businesses larger than 20 people

Expense
Onebox offers four packages. Each is expanded upwards to handle businesses from 2 to 20 employees and include the option of up to ten extensions and additional managerial office features. The lowest tiered package starts at $16.95/mo. and pricing upward from there. Onebox is best set up with the aide of a Onebox agent who can assist the business in finding a plan suited to their particular usage/needs.

Features
Onebox will remove the need for overhead expenses like a full-time receptionist. This virutal assistant offers a comprehensive and attractive list of features, including:
- Allow you to set up a professional company greeting
- Program an extension menu and routing system with directory lookup
- Personalize your hold time messages or music
- Schedule based forwarding
- Simultaneous ring
- Forward voicemail and faxes to designated email
- For call centers, there is call queuing
- Emails may be sent by phone; listen to email via phone
- Call history is always a click away
- Supports conference calling for up to 32 callers

BBB Report
“We would expect consumer transactions to be satisfactory.” Most complainants allege billing disputes or difficulty canceling accounts. Many customers complain of excessive hold times, anywhere between 10 minutes and up to several hours, when attempting to speak to a customer service representative. Other complainants allege the fax service does not work or fax numbers are reassigned without notice or justification.

Common Misspellings
1Box, One Box, Onbox


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Review Comments

Jane:  I have a assistant in India and I have to forward my to him. How that works. I have 800 number and all the call should be forwarded to SKYPE ID. is this possible??? Please lemme know! -Jane
posted on Sunday, June 13, 2010

george:  hey thanks for the heads up.. i was just going sign up with one box and now i will look some where else.
posted on Monday, May 10, 2010

Adam Smith:  Dear All, Nice blog and I appreciate your constant update on the telecom trends. My name is Adam Smith and I represent PBX Plus (http://www.pbxplus.com) which is based on the award winning (Best of Show for SMB at IT Expo, LA 2009) platform – InVox (http://www.invox.com). We would like to see you signup and review PBX Plus. I would be happy to add a FREE US or UK number with unlimited minutes to your account. Your number would greet your callers with “Thanks for calling… Please say the name of the person or department you are trying to reach.” Caller can just say your name “…“and call will be forwarded to your mobile, landline or Skype account. The drag and drop designer (visio-like) can be used to configure PBX in just 15 mins. Wizard configures the PBX based on the answers to each question about your business. In fact, show attendees at IT Expo walked out “This is the best I have seen till day for telephony era!” I look forward to hearing from you. Thanks. Adam Smith PBX+
posted on Sunday, April 11, 2010

Tony:  Here is a summary of my experiences with one box over the past year. 9/08: These guys stink. Customer service disconnects you after 30 minutes on hold. It is impossible to stop them from billing you after you close your account. You have to close your account with only one person [who is never there], not just anyone can do it. Im going to go out of my way to let the world what a ripoff this is. Stay far away. The hold your phone numbers hostage until you pay $40 each to port them out. The system hangs up on customers alot, about 50% of the time. The faxes get errors 20% of the time. Customer service is in India and they love to disconnect you after being on hold for and hour. I have spent as long as 3 hours trying to get them to fix a screwup [they lost my main business number and let it go into the pool of new numbers being assigned to new customers, almost making me go out of business!], but ended up having to pay Vonage to save my main business number rom being assigned to some other company. My boss would have loved that! Stay away, i have never bothered to do this before, but i am sure the $100 they have overbilled me so far is gone so i will be sure to expose these thieves. 10/09: Nothing but the trueth. Heres and upfat 10/09. I still have onebox. After paying $120 to get my number, they are still holding it hostage. I will now get the FCC involved because im tired of paying 2 phone companies for the same lines. "Relax!" you day. I just paid $120 again to try and port my numbers again and they took my money and now have denied my request to port out. I will hire a lawyer to get these crooks. Stay far away!! 11/09: I have not escaped onebox but risked loosing my numbers. My new phone company ported the numbers out, but onebox refuses to confirm. I have paid $75 a month for the past 2 months waiting for them. I filed a complaint with the FCC & BBB for this ripoff. After 4 calls and 1.5 hours on hold i was told the port expired and i needed to start it over [2 months @ $75 ea]. I am so tired of these guys that i just turned the service off and crossed my fingers and thank god my numbers have safley escaped. It took many hours on hold and a few hundred $$ but im free!! If you believe on review, please believe me, these guys are crooks. I bet i will still be billed for the service next month. Stay away!
posted on Sunday, December 6, 2009

tony:  Nothing but the trueth. Heres and upfat 10/09. I still have onebox. After paying $120 to get my number, they are still holding it hostage. I will now get the FCC involved because im tired of paying 2 phone companies for the same lines. "Relax!" you day. I just paid $120 again to try and port my numbers again and they took my money and now have denied my request to port out. I will hire a lawyer to get these crooks. Stay far away!!
posted on Sunday, November 1, 2009

bert:  RELAX!
posted on Friday, June 12, 2009

tony:  These guys stink. Customer service disconnects you after 30 minutes on hold. It is impossible to stop them from billing you after you close your account. You have to close your account with only one person [who is never there], not just anyone can do it. Im going to go out of my way to let the world what a ripoff this is. Stay far away. The hold your phone numbers hostage until you pay $40 each to port them out. The system hangs up on customers alot, about 50% of the time. The faxes get errors 20% of the time. Customer service is in India and they love to disconnect you after being on hold for and hour. I have spent as long as 3 hours trying to get them to fix a screwup [they lost my main business number and let it go into the pool of new numbers being assigned to new customers, almost making me go out of business!], but ended up having to pay Vonage to save my main business number rom being assigned to some other company. My boss would have loved that! Stay away, i have never bothered to do this before, but i am sure the $100 they have overbilled me so far is gone so i will be sure to expose these thieves.
posted on Wednesday, January 7, 2009

robert:  OK so i tried onebox and they said it would take 30 business days to transfer my cell number! i am impatient and could not wait that long so had to cancel. I use grand central now and love it!
posted on Monday, July 14, 2008

robert:  I think I am going to get onebox. basically i haev a seel phone with sprint and i don't want to sign another contract but i want to keep my cell number. I can migrate it over to one box and they will send me my messages. i also get a bunch of other numbers etc. pretty cool service from the looks of it
posted on Friday, April 25, 2008



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