VoIP.com
Lowest international calling rates
Summary
There aren't many other Internet telephone packages as impressive as the VOIP.com service. The package inclusions and price beat most of its competitors, creating a great value to its customers. Its features are compatible across the board and its pricing is competitive with any other plan. Equipment is currently free and they offer a 30 day money-back guarantee. So if you're new to VoIP and Internet telephone, you can test drive the service worry-free. One attractive feature is the online management center that allows personal programming on features such as call notify, call return, contacts, and last number redial. Another offering that has many practical applications is the Mobile Line 2- it provides a second line to your cell phone that has a separate interface for voicemail, call screening, etc.
Pros
- Pricing for calling packages
- Unlimited calls to U.S., Canada and Puerto Rico with some calling plans
- International rates are competitive; advertises lowest rates
- Customer service via online forum support
- 30-day money-back guarantee
- Generous features package
- Free soft phone
Cons
- Negative BBB report
- Customer complaints about customer support
Expense
VOIP.com has many calling plans and packages available.
- The unlimited plan is currently offered for $19.95/month for calls throughout the U.S., Canada and Puerto Rico.
- Pay for service a year at a time and get a yearly rate for $199 for the unlimited plan.
- Purchase plans by the minute, beginning at 200 minutes for $9.95.
Features
VOIP.com offers the normal range of features:
- Voicemail
- Caller ID
- Call waiting
- Call forwarding
- 3-way calling
- Simultaneous ring
- Call return
The online management center allows you to modify settings on these features and also has click-to-call, simultaneous ring and do not disturb capabilities. The Voip.com site has a link that will allow you to test the speed of your broadband connection so that you do not inadvertently attach more phone numbers than your system can handle. This is a well-thought out feature.
BBB Report
The BBB gives this company an unsatisfactory report due to unresolved issues. Of the 53 complaints filed, 38 remained unresolved until administratively removed by the BBB. Voip.com's BBB file has only been open since March 2007.
Common Misspellings
vop.com, voyp.com, vope.com, voip.co
disgusted: Absolutely the worst company I've ever dealt with...no matter what the product/service is. They are pathetic. If you have problems with their "service", it doesn't matter to them if you cancel or not. They won't refund a dime, referring to their terms of service. It would be one thing if their service was reliable, but it isn't. All you have to do is look at their web forum, which is where they do most of their support.
Rhonda Terry: I have never heard of this company, yet I received their equipment in the mail. I then tried to call, spoke with a person named Christopher, who transferred me to an automated system. After 10 minutes of trying to navigate their automated system to find out why I was sent their equipment, I finally called again, only to not be able to get a person from that land line phone. I then used my husband's cell phone to call them, Christopher answered yet again and hung up on me. I called the police department in Indian Harbor Beach, Fl, where their equipment was mailed from after finding out that my credit card has been charged twice, once for $50 and another charge for $34.63. I have no idea how this company got my credit card number or my address, but the police department will be checking them out. Needless to say, I have canceled the credit card, and am disputing the charges with my bank. Scary, especially since I have never heard of these folks in my life, and I don't bank online, so how did they get my credit card number?
Charles McLeod: I had VOIP.com for 1 year - paid in advance. After a year of poor service and connection I switched to another company and was disconnected from VOIP.com the day after my term was up. I was billed $251.+ for the next year of service. I returned their equipment via insured mail and as yet I have not received a refund for the money they withdrew from my credit card. Anyone that has a phone # for VOIP.com besides the 1-800-TRY-VOIP number please post.
