MagicJack

David:  The grammar on the first several comments on this page is horrible. I'm surprised you all made through puberty. Your inability to construct a sentence makes me ashamed of our public education system. You should all have yourselves nutered so you can never reproduce and spread your single digit I.Q.s Complete fucking idiots.
posted on Monday, August 20, 2012

Nick:  I love my magic jack. We have had it 5 years and moved from CA to Mexico. It is wonderfull to call the States and take care of business and stay in touch with family and friends. I do not understand the complaints-we never had a problem and all my friends are bring MJ back down with them
posted on Monday, August 20, 2012

ahmed reda:  i had this bloody magicjack plus it is not working for 3days the customer service is very very poor no response for fixing errors through chat many chats
posted on Monday, August 20, 2012

james davidson:  customer support, all key board comunication.Afterover 6 hours of try this try that. They are to send me another magic jack for 9.95 shipping and handeling.save your money. can't talk to a live person not even someone you can't understand.Don't forget tell a freind.
posted on Monday, July 30, 2012

ryan:  Magicjack is afrault product and the same as company. magicjack is not working, you can't get refund when you returned and get no word from them. they just lie to you and robb you when you fail in their trap. When you contact them they just ask you to wait and transfer you around untill you have no time and patient and disconnect yourself. stay away form Magicjack, this product just waste your time and money
posted on Monday, July 16, 2012

billy:  magicjack is a pic of shit, they took my visa card nub , and money from me for 911 service, now the phone will not work, but wen i call them thay say for me to take it back to walmarl wear i got it, wen i ask for my money back in to the visa, card they say i was use for 911 service, that is a pic of SHIT, I say i wood call the F,B,I and have them check over for they LIES............
posted on Monday, July 16, 2012

DAVE:  Generally satisfied, but starting to find restrictions in calling some area codes & specific no.s As phone co.s get wise they restrict in-coming 'free' calls. You will get messages that you must prepay to call such no.s or various free conf. call access lines. So, you can't just call anywhere in the 50 states...thus, their advertising is somewhat misleading & false....but very cheap and useable overall.
posted on Monday, July 16, 2012

doesntwork:  can't rely on this, it consistently gives errors (two years ago it did not give erros) not it US calls get an error.. to call a conference line or a platform call please visit majic jack.com/prepaid - this is a cell number, it is-not conference line or platform
posted on Thursday, June 28, 2012

Mark:  Can anyone tell me if MJ is any closer to adding the second NM area code? Are they actually being fined?
posted on Wednesday, June 13, 2012

Maura:  attention American, magic jack is the best device I ever see. my point is I had Magic Jack for 5 year and I ever have problem. WITH MY Magic J. I can call around the world.I call to Nicaragua every day and the line is perfect. (Magic j. CAN SAFE YOU YOUR'S PHONE BILL YOU PAYING)
posted on Wednesday, June 13, 2012

NA:  You people complaining, and saying you wish you could get your money back are STUPID. All you have to do is CALL YOUR CREDIT CARD COMPANY and request a Chargeback. In other words DISPUTE THE CHARGE, and you will see you money refunded. You never got the service promised. You never got the MJ. You cannot contact the company, or tried and no response. You returned the item, and still have not gotten a refund. All valid reasons. NOW, for the fools saying how they cannot renew over and over... idiots! The is a company tactic. A few reasons. One, it forces you to spend again buying another MJ. Two, prices plans could be changing and thus you are forced to honor new terms.
posted on Monday, May 21, 2012

stef:  I have had magic jack for four years and love it ... I just paid for my next year ...I will never go back to paying high phone bills when I only use my phone about three to four times a day ... plus I love being able to get my phone calls while I am on vacation . People never know that I am not at home . I just pack irt up with my laptop and go.
posted on Monday, May 21, 2012

mia:  I love magic jack it is useful and cheap. not the best but at least it works!
posted on Thursday, April 5, 2012

CharlieKiss:  I've had MJ for a full year and it's saved me aproximately a thousand dollars since I am overseas and have an US number. I use it to call my brothers, sisters, cousins and friends, some calls are as long as a couple hours, imagine that? I can't understand how anyone can say "nay" to this product...Oh, and also, for hose who complain about being able to contact help only through chat, ome on fellas? that's the way most people communicate now, in fact, this IS a computer compatible product, get with it!
posted on Friday, March 23, 2012

wesley:  You will probably not see my comments because they are not comments that just say how wonderful magic jack is.
posted on Friday, March 23, 2012

wesley:  Followup to my last comment, is that 20 dollars a year does not help save when you lose hundreds a year because of them not taking 20 minutes to add a single area code to accommodate an entire state for their customers their. So I contacted the state of New Mexico and the FCC...Soon enough because of the obvious ignoring of the situation by MJ, they will begin to be fined like $10000 per day if they do not comply to the new area code in New Mexico...they have already had 5+ years to make the simple change so as far as the state and fcc are concerned it is obvious negligence or lack of caring on their part, hence the fines...Maybe the hit in the pocket book will get them off their butts!
posted on Friday, March 23, 2012

wesley:  My comment is directed at Lucky and is stupid post about those of us complaining about magic jack being silly. I agree, it would be silly to complain about a cheap phone alternative. However, mj is not all rosey. Lucky are you a user of mj from a larger state or market? If so then you comment is absurd. I am in New Mexico, and while I have nothing against a very well priced phone service such as this, they should promote it as a cheap half/assed alternative that only works 50% or less of the time for those of us in smaller market states that they apparently see no benefit to them to provide any kind of decent support. See I have mj and my one huge complaint is the fact that they do not provide basic support to states like New Mexico. If the advertised that they are cheap and will only provide true support to larger states and markets I would not have a problem. In my case and every customer in New Mexico, we get basically a 50% dropped call rate because mj has not gotten off of the asses and made one simple change to their area codes to update the state of New Mexico with proper area code options for our phone numbers. The kicker is that New Mexico only has 2 area codes. 8 years ago we had only 1 area code for the whole state. That changed 8 years ago and now we have 2. 505 and 575 with 505 being the original area code. 8 YEars ago the state was split into 2 zones with 20% of the state retaining the 505 area code and the other 80% of the state getting and new 575 area code. Those of us that need the 575 area code are stuck with the 505 area code which basically causes, dropped calls, invalid calls, lost business, inconvenience for customers, family and friends having to remember to use 505 even though it is any invalid area code which in turn causes dropped calls all the time and 50% of the time not even getting a dial tone to make a damn phone call. Is this worth 20 bucks a years...well if you do any business on your phone then absolutely not since you lose money by not being able to provide accurate phone service to customers or recruit new customers. This is a change that mj can make in 20 minutes, however, I figure that since New Mexico is a smaller market for them they do not see it as the least bit important to take the 20 minutes needed to simply add 1 single area code for the state of new mexico to alleviate this problems for New Mexico customers. Texas, for example had some area code changes just a couple years back, with a 2 year transition period where many area codes in the state affected would be active along side the new area codes the state put in place, a phase out period if you will. MJ (aka magic jack) jumped right on this and within 3 weeks of Texas making announcement of new codes going into affect they added them for their Texas customers. In New Mexico this happened on a smaller scale, only 1 new area code, with same transitional period ending in 2009, and 575 actually being added in 2007. Guess what...it is 5 years later and the 575 code is still not added for us in New Mexico and are stuck using 505 still which is an invalid area code for 80% of us!!! THis is not only illegal but it is also insulting that they just don't give a damn because we are a small state/market. I am sure other states with smaller markets are seeing the same treatment.
posted on Friday, March 23, 2012

Suckeryou:  Don't buy it. I don't care what you have read, don't do it. It will suck you dry of money and will keep doing it, and it will screw up your phone and you computer modem. DON'T BUY IT!!!!!
posted on Friday, March 23, 2012

jerry:  As most people say, It really sucks
posted on Friday, March 23, 2012

Alonzo :  MJ is the best investment you want to make .its easy to hook up and you have a dial tone . and most of all it save you money not like those local phone companies. think how much money you save and can talk as long as you want for free. its worth it.
posted on Wednesday, February 22, 2012

Lucky:  ALL THE PEOPLE COMPLAINING ABOUT MAJIC JACK ARE SILLY!!!!!!!!!!!!!!!!!!!!!!!!!!!! Go ahead cancel magic jack and pay 250-600 per year from your cable or phone company. That is 2500-6000 over a ten year period. People that complain about magic jack would complain about a free buffet everyday or a free gallon of gas or a free anything.
posted on Wednesday, February 15, 2012

Jim:  The customer service is the worst I have ever experienced. Cannot talk to anyone only "chat" and have gotten nowhere with that. I have tried twice to renew my service and neither time did the transaction go through and now they tell me I have to renew again and the more expensive rates.
posted on Wednesday, February 15, 2012

ESR:  My mother lives in another state, and so she bought each of us one of these MJ units. Since my PC is on 95% of the time, and she has hers on most of the week, the $20.00 a year saves us heaps in long distance calling since we talk to one another most days twice for over an hour each time. On the weekends she calls me on my regular line with her cell and costs her zero. We have little problems with connectivity and when we have had troubles the assistance we get is quick and easy over the phone or chat. We have had our MJ since they first came out. We love them. Would love to try the new magicjack plus but neither of us can really afford them.
posted on Saturday, December 31, 2011

james yount:  I have tryed to get my magicjack renew for one more year but so far I have not beewn able to so.
posted on Saturday, December 31, 2011

Joe:  If you have tried MagicJack and it didn't work out for you, look into NetTalk at www.nettalk.com. Check out the forums if you have questions about coverage in your area. A great product!
posted on Tuesday, December 13, 2011

Seaduced:  We have 2 MJs, one at work that runs a credit card box and now a MJ+ at home. I have had little to no problems. etting rid of the extension cable help with data and voice. The MJ+ too 4 minutes to setup, we picked a number that cost $3 more a year (but easy to remember) We contacted support through their chat option, took about 8-9 minutes to get someone, and they were helpful. We suggest you do not call in... use their chat option. We are 98@ happy with the overall MJ usage. We were paying about $50 to have a phone with Brighthouse... you do the math. Oh, at the office, we have the slowest connection that Brighthouse offers and the thing works fine. Th MJ + is worth the few extra bucks.
posted on Tuesday, November 29, 2011

Paul Lewalski:  One big headache. From the time you order, to the RMA process you can not talk to someone on the phone-only by chat. I ordered 1 unit and received and billed for two. Not worth the problems. I have over 3 hours trying to resolve this matter.
posted on Tuesday, November 29, 2011

j toms:  Have had for 10 months. saved total costs after a couple of phone calls as I call the US from overseas. Connection broke off this week. Should make more durable than cheap plastic parts. However use has been adequate. some calls not so good, but can have that problem with regular phones on overseas calls. Overall satisfied.
posted on Sunday, November 20, 2011

Mike:  Avoid, avoid,avoid, Like several others said they charge your card immediately, not 30 days as promised. Then if they have no numbers, they may suggest a non-local number at no charge. Guess what they charged. Then when they get numbers, they want $10.00 for the number and $10.00 for the number they promised in the first place. Customer service is beyond horrible, they totally do not give a damn. The solution to your problem always seems to be pull out your credit card and once they get that, plan on extra charges. Calls are ok, but not great. SCAM
posted on Tuesday, November 15, 2011

Miah:  Magicjack is worth it but you have to leave your computer running all the time to get calls and take it off sleep mode or it wont work.
posted on Tuesday, November 15, 2011

Noel :  I have magic jack for 2 years now without a problem. Yes depending on where you are connecting voice quality can be shaking. But if you have a plugin connection to internet it works great. Wireless is shaking. Best feature is that when someone calls and leave a message. I received a email. And I can call get get messages. For the price I can't complain. If you want filet migon then order it, dont order ribeye and expect the same taste.
posted on Wednesday, August 31, 2011

Bob:  Magic jack is junk....don't waste your money!!!!
posted on Wednesday, August 10, 2011

s nunn:  I use it with a Mac running 10.8.1 I set my computer to go to sleep at 11pm and wake at 8am. Screen saver is set to random to change the image during the day. It works flawlessly. Love it. I was paying $30 a month for local and long distance plus call charges. This thing is genius!
posted on Wednesday, August 10, 2011

Luis:  Iam sorry I ever bought Majic Jack. I WILL make sure that everyone I come in touch with knows this!!
posted on Saturday, August 6, 2011

Ronald Gillotti:  I have had Magic Jack for a year and a half and neer had any problems that pertained to MJ. Once I could not hear the phone ring but it turned out that my wife turned off the ringer, whoops! After a year and a half I have saved about $500.00 with MJ.
posted on Tuesday, August 2, 2011

lou:  Would I be able to find out if this (MajicJack) would work even if I have an existing land line active..I really don't want to have land line discontinued only to find out MajicJack don't work and I will be left having to pay installation fee's for land line to be installed again..
posted on Tuesday, August 2, 2011

Mark:  I do not like to keep the Majicjack program on my computer open all of the time. So everytime I open the program it puts a new shortcut on my desktop that I have to delete.
posted on Tuesday, August 2, 2011

joe:  magic works well when working and I recently had a problem an it was a complete horror show. The operator that handled my call could not verify my name that I have a contract bought and paid for through radio shack for a five (5) yr service plan.They apparently do not keep good records as I have kept the receipt paid at the radio shack and gave them my credit card for payment, and also have that record. Radio Shack also could not verify that i purchased the magic jack from them;hard to believe but true. It all comes down to saving labor cost using foreign help that cannot understand our english rhetoric/ in reading our writing proficiently and their record keeping is very questionable. if I could get my money back, I would in a heart beat. Try getting to talk to someone on the phone is impossible! If one could speak with them in a live conversation, it would resolve a problem more expediantly! So buyer beware! THE Question is; does the right hand know what left hand is doing ?????? Hire people that speak and understand ENGLISH real well and then we can converse rather than typing back and forth communication that is so inefficient and a waste of time. The other poblem is when you shutdown your computer and startup again it takes forever and a day with a pop up interference note magic jack provides.
posted on Tuesday, August 2, 2011

Lynnette:  I have used MagicJack for over 2 yrs. now & it's worth every penny I've paid for it. I think people have problems because of their computer or internet connections. As long as you have a fairly new computer & fast internet speed, it should work fine. This probably won't work on an old computer you bought 10 yrs. ago, so don't even try it. I don't have dropped calls or any problems making or receiving calls. Read the suggestions here & give it a try.
posted on Tuesday, August 2, 2011

JohnD:  No way would I keep my computer on all the time so my 'phone' would work. Also, when are these idiots going to change their commercial. It's OBNOXIOUS!! 'We now offer...' OVER AND OVER, LIKE THEY DIDN'T OFFER IT YESTERDAY OR LAST YEAR. I DON'T CARE IF IT CAME WITH A $100 BILL, I STILL WOULDN'T USE IT. CAN'T PORT YOUR NUMBER OVER EITHER. THEY TOTALLY PISS ME OFF!
posted on Saturday, July 23, 2011

Ernie:  I have tryed for two weeks to renew my magicjack. Tryed the chat online. They say they cannot help. I will not get a new one.
posted on Saturday, July 23, 2011

Don:  I had a problem with one of my magicjacks and their live online chat got it fixed. They did a good job of taking care of the problem.
posted on Wednesday, July 20, 2011

David:  I've had this for a week now and I LOVE it! Out of at least 10 calls a day (in and outgoing) I have had ONE where I needed to call back do to a bad connection. In Milwaukee I got a local number and area code no problem. My computer is on all day anyway so not a problem there. For $20 a year I'm very happy and when they come out with the Plus version that plugs into a router I'll definitely upgrade.
posted on Monday, July 18, 2011

ramon Ortiz:  lo mejor del mundo, magicjack, yo tengo 2 y no me fallan...viva magicjack..
posted on Monday, July 18, 2011

Mira:  I paid for a whole year (2011) and we used only few times in few months. Suddenly my phone number disappeared our phone is disconnected and nobody can be contacted for returns. Nobody is responsible for taking peoples money for phony service. Lots of frustrations w/Magic Jack because no free technical support is in place and no problems can be solved.
posted on Monday, July 18, 2011

Roger:  Call quality was really good until the day after the trial, then it was crap. I quit trying to use it after a month even though I had the extended service plan (another $59 wasted). These guys should go to jail. It's so upsetting I have to change the channel every time teir commercial come on and that"s alot.
posted on Monday, July 18, 2011

pearl:  have had majic jack 2 yrs. works great until the computer updated then have to restart without the Magic Jack then down load again. But it does work and saves money. just on the basic land phone price.
posted on Monday, July 18, 2011

Race:  My advice would be to wait for the Magic Jack Plus to be available. You can plug it into your router (if you have a USB port), or your modem without having to use your computer and leave it fully powered up 24/7.
posted on Monday, July 11, 2011

Tammy:  Why would u buy magic jack if you need a computer. Use skype for free!
posted on Monday, July 11, 2011

Ossie:  My experience with Magic Jack is that this is a piece of crap
posted on Monday, July 11, 2011

Christina:  the 30 day trial is a flat out lie. They charge yor card immediately. Legally you sign up for a 30 day trial on their site. Thus, charging your card immediately constitutes an unauthorized charge. You can buy this device anywhere, no need to go to the magicjack website.
posted on Monday, July 11, 2011

Cindy:  n and could not understand a word he said and the phone line kept breaking up.
posted on Monday, July 11, 2011

Eric Johnston:  I bought three of these and had too many problems. Finally just threw them out. Only word of advice is before you buy the magic jack call customer service and see how much help you get. If you try and return you will get no where! What a scam.
posted on Tuesday, July 5, 2011

susan:  I have had MJ for about 4 years, and over 15 tech chats. It has gone from bad to worse to dead. Thy will not replace or refund the bucks I sent them for 5 year renewall. Stay away from these creeps.
posted on Tuesday, July 5, 2011

MG:  I have been using magic for 3 years, I disconected my home from the telephone service, use a powered hub,plenty of RAM that's the clue, I backfeed my signal to all jacks in my house, work's perfect, I have experimented with magic, in many ways. have a good day!
posted on Saturday, June 18, 2011

john:  it needs to connect to a PC. magicjack bought a long distance service and sell it for a lot people....over loaded. phone line quality is very poor and get disconnection all the time. the trial period or the 1st year phone is very good but it's problem later on. google it to find out the review.....what people had said. I've friends owned it and they all cancel it out.
posted on Saturday, June 18, 2011

Cristy:  please remove this email address cbcatan@yahoo.com this account was closed & this is my new address cristycatan@yahoo.com so that when I pay my bills in magic jack it will go to my new address I like magic jack very much, Singapore can use this?
posted on Saturday, June 18, 2011

Doug:  K6: You can make those calls w/o even having Magic Jack for free using Gmail's option.
posted on Saturday, June 18, 2011

gene:  I`ve had Magicjack for a year and it is terrible. The reception is bad and the voices on the other end are not clear at all. Since I kept it for more than 30 days, they will not cancel or take it back. JUNK
posted on Saturday, June 18, 2011

Carlla:  I have the same problem as Lynn Omega. Two numbers that we use everyday now do not work. Tech staff keep says there is a "systems" problem" and email to follow when fixed. HaHa Very un happy. Do not buy extra years worth of service.
posted on Wednesday, June 1, 2011

Schaps:  Excuse me, am I missing something? VOIP technology calls can be done for FREEEEE with numerous apps ( iPhone and others ). Yahoo talk, google talk, Whistle, Talkatone, ChatTime, PennyTalk, VOIP, Fring, Skype, Foo call etc., etc., No gadgets or 'plug in' needed- just your mobile smartphone. You don't even need an Internet service if you are at a free wifi hotspot! While notva scam this 'Jack' thing is totally unnecessary!!
posted on Sunday, May 29, 2011

Sara:  Is a total scam! I got charged for international minutes and for the number assign to me! after paying more than 40 dollars for the gadget!...They never mention any charges until they appear in the bank statement. and 200 minutes for $10.00dollars is a lot!
posted on Sunday, May 29, 2011

adam:  I have a magicjack and It's awesome. Only $20 for an entire year.
posted on Sunday, May 29, 2011

Anthony Arena:  i have magic jack i have no long distance can you help me my nub.6108338269 call me now tank you
posted on Sunday, May 29, 2011

Kevin V:  I think magic jack is worth it if you never have to contact anyone for a service support question. I spent more than an hour to get a simple issue resolved and finally had the chat person named Malik change his name to Chris then stall me for another half hour. No refund and no solution. I still cannot get an inbound call.
posted on Sunday, May 29, 2011

Bonnie:  NOT WORTH THE MONEY IF THOUGH IT DOESN'T COST THAT MUCH. 95% OF THE TIME IT DOESN'T WORK. CAN'T GET A REAL PERSON TO TALK TO ONLY IM. DON'T WAIST YOUR MONEY. GET A CELL PHONE OR A LAND LINE, THEY ARE MORE RELIABLE.
posted on Sunday, May 29, 2011

wiztofe:  Magicjacjk is money works legit
posted on Wednesday, May 18, 2011

j. Bradshaw:  I have had 2 magic jacks. I carry one with me when I travel and use it in the hotel room to make my calls. Saves mobile minutes but more importantly it is always available. My mobile does not always have service in the areas I travel. Get 2
posted on Sunday, May 15, 2011

gary mcmanimen:  can't get fax to work?
posted on Sunday, May 15, 2011

45rickytu:  Just started using magic jack and it works fine as long as you are not using a lot of bandwidth for something else at the same time.
posted on Saturday, May 14, 2011

carole:  will this work on a laptop?
posted on Saturday, May 14, 2011

Lindsay:  I've been debating the idea of magic jack, and basically I just need the thing to receive calls sometimes, and possibly make a couple phone calls per month. I live in a rural area, but don't care what my phone # is (I just need any number). I have decent internet service and I can't see spending $40 a month for a landline, so this should work for me right?
posted on Saturday, May 14, 2011

K6:  oh, i forgot to mention, but the magic jack does NOT need that little USB phone jack thing. it works the same as EVERY other VIOP service, allowing you to use any headset, or your speakers and a desktop mic, or hell even a stage mic and guitar amplifier if you have it hooked up that way. some area codes dont show up in their proper place, and you may have to search around for yours. also, to the people who ended up having a "long distance" number, and didnt realize until people were calling and paying for it, you and your "customers" should have noticed that it was out of area code. but due to the atrocious spelling and partial engrish, its obvious that your comment is not from a real person, or not from a real concerned business owner anyways. illiterate people like that dont succeed in the real world. NOTE THE FOLLOWING. you will have to SPECIFICALLY set up 911 calling if you want it. or you can just hold onto an old cell phone for that purpose, since they all retain their ability to dial 911 regardless of whether or not you have service. thank you very much FCC.
posted on Monday, May 9, 2011

K6:  magic jack works perfectly, BUT you have to actually have a decent computer. magic jack works on something called VIOP or Voice Over Internet Protocol. for magic jack to work well, you have to have decent internet speed first off, and using other web services WILL draw bandwidth, and screw up call quality. the next part is your computer itself. if you have some outdated POS then do NOT buy this. anything less then a 2.0Ghz Pentium 4, and less then 1Gb of ram, and your computer is FAR to outdated to use this. the majority of "comments" on this page are spam, and nothing more so just ignore all that bullshit. my email is attached, if you feel the need to ask a real person, send an email and whenever the hell i check it, ill let you know just how PERFECT this device works. just stay off the damn computer while you are using it.
posted on Monday, May 9, 2011

mf,tx:  i hate MJ, unliable. support sucks, echat did not what to do, wrong info, even 'tech' made issue worse. MJ dropped calls constantly, have to reboot system frequently.
posted on Monday, May 9, 2011

mitchell:  they work so good i have 3 of them use for bis and personal use 3 #s in my house whit 2 aera codes not in my state for bis use
posted on Monday, May 2, 2011

Hoopee:  WORST SOUND QUALITY EVER! Calls break up, hard to hear the other person, they can barely hear you. DON'T WASTE YOUR MONEY!
posted on Monday, May 2, 2011

Ben Dover:  This is the nicest scam I have ever seen. It is such a great scam.
posted on Monday, May 2, 2011

mike:  Just got my 30 day free trial. Website said numbers available in my area code. When I started to register the only prefix in my area code that was available was over 100 miles away. That is still a long distance call to that prefix even if you are right next door. Don't want my friends to pay long distance just to call me from across town. BUT, when I move somewhere that this will be useful (large metropolitan area that has many locations available) then I will get it. Oh well, good thing it was a free trial.
posted on Monday, April 25, 2011

Lynn Omega:  Just want to have an advise from anybody who were able to encounter the same problem with my Magic Jack. Why can't I no longer make a call to a number that I previously did? But still i can make a call to other numbers aside from that only number. Do you think my Magic Jack number was blocked?
posted on Thursday, April 21, 2011

Mary:  We have a business line our land line is costing us a lot of money. Magic jack costs about $20 a year, but here is the SCAM!!!! YES SCAM! My grandmom calls us every night so we know that she made it safe upstairs, even though she lives NEXT DOOR, yes next door the same area code, but after she looked at this months phone bill she is being charged a long distance PAID Call everytime she calls our new Magic Jack number. We have given everyone out our new magic jack number & because it is a business line the number has been changed in the yellow pages, so even if we decide to keep our old number and call them and ask them not to cancel the old number the begging of the month we will lose business because we are not keeping magic jack. SO if you are asking yourself why is magic jack so cheap the answer is that if your CUSTOMES, FAMILY & FRIENDS are calling your magic jack number they are paying the bill. They our paying long distant everytime they call you even if they live next door in your area code! Don't fall for the magic jack!!!!!!!!!!!!!!!!!!!!!!!
posted on Thursday, April 21, 2011

Diana M:  I just got one MJ, I live in Florida but I want to send it to my family in Bogota, Colombia. Do I have to set it up here before from my computer? will it work there after that for them to call me and will they be still able to use their homeline as always, to get calls from there (Colombia)?... thanks for the help...
posted on Thursday, April 14, 2011

ungus:  Majic is OK when it is working. But when you have a problem there is no live human help---only a chat line. And you can spend hours with chat and get nowhere. Very poor customer service.
posted on Monday, April 11, 2011

Earl:  I think the device is not really bad but i would not recommend it as a replacement for a normal phone. It's nice that you can connect a normal phone to it, but keep in mind you need a computer anyways and you need to have your computer turned on 24/7 to be called or calls simply go to your mailbox. If you plan to run your computer 24/7 maybe look for one with low power consumption or the electricity bill will eat up what you save on the phone bill. In the end i keep my "normal" phone line as it's more convenient and having better sound quality. If you're much into VOIP for long distance or additional calls and the person you call got a computer as well i suggest you look into Skype which is free and just requires a 5 Dollar computer headset or microphone. Skype at least runs on nearly every platform (Even on PSP!) and besides a microphone does not need additional gimmickery. Use of a "Normal" telephone might seem "easier" but imho keeping your normal phone seperated from the computer saves you much trouble and energy cost. Try calculating a bit before you cancel your normal phone line.
posted on Thursday, April 7, 2011

GERALD MIELCAREK:  CAN IT BE USED WITH A FAX MACHINE?
posted on Thursday, April 7, 2011

kelly:  contd so happy not to be paying 40.00 plus a month. And now I have all the additional features I could not add with Ma Bell. Good to see some competition. Everyone has some kinks to work out when new, and competition in this market is fierce. Voice over IP has been on it's way for some time-hopefully this will help to drop other carriers rates. Actually costs less for companies to send calls this way-can send more information-better call quality. thanks MJ :) Hooray for the Underdog!!!! It's been some time since I've seen one. Ready to say goodbye to analog, and hello to digital.
posted on Wednesday, April 6, 2011

kelly:  Love this product. Kept my landline number on Vonage at 9.99 a month, and I use this to supplement my minutes. Don't seem to have some of the issues I see here, but I am on high speed internet service with my own wireless router. Reasonable to expect it to work. Not reasonable to expect perfection, or over the top customer service. So happy not to be
posted on Wednesday, April 6, 2011

MLE:  What I've learned in 3 years of Magic Jack use: 1) The power of your computer must be set at "High Performance" Level. Go to Control Panel > Power Options > Performance Level > Choose High Performance. 2) If you have a lot of other programs taking juice from your computer, consider getting a good quality independent usb hub to use with MJ. Plug the hub into the wall. 3) Turn off all firewalls during installation. 4) Do not have more than one firewall active on your computer at one time. Your computer will have glitches not only with MJ, but with other programs as well due to the firewalls was conflicting with each other. 5) Make sure that you configure your firewall so that MJ is allowed to go through. Put MJ on your exception list in your firewall program. 5) MJ breaks up with cell phones users, just as regular phones have problems. 6) Local phone number exchanges - 3 numbers after your area code - are assigned to the signal tower which is nearest to your location. 7) Your computer does not have to be on 24/7 in order to receive calls. You can still receive messages when your computer is turned off, but you will not be able to hear the ring when the computer is off. Thankfully, you can go to your email to open your messages there, if for some reason, your phone doesn't record all of your messages. 8) Be as kind as you can to the techs. They are just trying to make a living (from India or the Phillipines or wherever). It's not their fault that MJ service has been outsourced. Also, if you chat with them multiple times, ask them to check previous chats for info and tell them what steps have already been done. That way they will hook you up faster to a supervisor. 9) Check for computer conflicts. I have PC Health Advisor which checks for the things that can slow your computer down, clog up the works, and prevent enough juice from going to your magic jack as well as other programs. 10) Try adjusting the volume on your MJ softphone, through the Help menu > Volume/Headset Control Panel. Make sure the setting is on "telephone". I am finding the best audio quality when the levels are set at mid-way or less. At least on my end, I don't have as much echo. I don't know how the reception is on the other end yet.Anyway, try different level volumes on your mj softphone. ***** I've also gone the route of 15 hours for one issue with Magic Jack techs. I empathize with the mj vets! I have a 5 year contract, up in 2013. Whatever you do, try to stay away from getting into the deep, deep, system fixes as it generally complicates things even more. If you have to go there, then there is something else, other than Magic Jack that needs to be addressed. Maybe a virus or a worm, whatever. If you are very frustrated with mj, cut to the chase and ask for a replacement. It will cost you around $10.80 for shipping and handling. Don't make yourself crazy! ************** I still have one glitch - When I access my voicemail by the voicemail button, I get a busy signal or ringing on top of my outgoing message. I'm still a little iffy on the audio quality, but it is 95% good, with my replacement MJ. That's it for now.
posted on Wednesday, April 6, 2011

Dj:  I have been using my MJ for over a year now for my business. I love everything about it. After reading many of the negative comments I have one thing to say. If you are having issues with your device check 2 things your internet connection and virus/adware/malware on your computer.
posted on Wednesday, April 6, 2011

TIM:  I think it works great.But you have to have a brain,and be able to follow directions.And a little common sense.Next time you go out and interact with others pay attention,you will be amazed at how stupid people are.
posted on Sunday, March 27, 2011

Emin Tokay:  I have $30.00 credit in my magic jack but when I try to make an international call,I receive announcament says I don`t have any credit....?????? Some one can help me and save my $30.00
posted on Friday, March 25, 2011

Bill :  Customer service, are you kidding me? I have bought over 30 units in the past 3 years and have dealt with all of the stupid issue of not being allowed to own more than 2 units per email account. Why? The concept is great; the service by nonexistent customer service is more trouble than the money it saves. first you have to go through an on line experience to resolve any issues. Then I found a number to get into customer service since they had billed a credit card without notice. After 23 minutes on wait I explained to the agent who answered that I had no way of discerning which jack my cc had paid as there was no reference on the charge made. She said that they automatically bill at the end of each year. I asked to have a supervisors call me back and was told that they do not make outgoing calls. I told her that I would be cancelling my services and she said still no one would be calling me back. She was more than rude. This a service industry, where’s the service? We will start moving to some other platform.
posted on Friday, March 25, 2011

Stephen:  Purchased the MJ for long distance calls only at this time. Works Great, looking forward to the day that I can get a local number though. Otherwise I recomend, $40.00 is a cheap experiment and time will perfect.
posted on Thursday, March 17, 2011

Harry Tooter:  It made me poop on myself, thanks MJ. Now I got to buy new sheets!!!
posted on Monday, February 28, 2011

mar3572003:  I have had some problems with the MagicJack Software, but overall, it works well when I have a solid Internet connection. As for people complaining about Phone Numbers that are not within their home area - that's the whole idea - having a number that's NOT within your home area. As for people complaining about not compatible with a Linux OS - I say if you can afford Linux, you should NOT need to try to save $$$ & have a MagicJack - just utilize a normal Landline Phone & get a good Nationwide Call Plan.
posted on Monday, February 28, 2011

nobodyathome:  You people trying to get help from tech support... All tech support people - yes, they're people, doing their job - can do is eliminate possible causes of the problem. Do you realize how many factors (variables) are involved for this to phone system to work? The computer hardware, the operating system, the device drivers, the sound card, the headset, the telephone, the internet connection, the network cable from your modem to the computer, the power/phone lines your house is connected to. It's the tech support person's job to eliminate the other variables (more likely at fault) before assuming the device is defective - especially if the device is working in most other cases. If you don't think the support person is helping you, and you're so sure it's a defective device, and your time is worth ANYTHING, why don't you order another device with the risk-free trial? If the second one works, send the first one back and cancel the trial offer. If it doesn't work, chances are it's your computer or one of the other dozens of variables. (Frankly, if the people running MagicJack had any business sense, they should authorize an exchange instead of tying up their support agents for 13 hours on one customer. They could ship out a new device OVERNIGHT for cheaper than what the support time is costing!) Support recommends you find another computer to test the device on to eliminate (or determine) your computer as the problem. How long will it take you to go to a friend's house and try installing it? Certainly less than the 13 hours with tech support (as one person claims below), which is hardly worth trying to get a $40 device to work! My time is worth more than $3 an hour!!!!! And if you're trying to use a cheap solution like this to operate a business that depends on communicating by phone with your customers - you need to go back to business school and learn the basics. No, I don't work for, sell, or even own a MagicJack (just got here while researching it). I am a computer support technician.
posted on Wednesday, February 23, 2011

Robert K. Babbitt:  Ok people, When are you really going to make this thing work with linux. It's been 2 years since it was said by your company that it would be out shortly. Maybe you need a new software engineer. Come on, i am tired of waiting and so are thousands of other people or are you guys just blowing smoke up our butts to keep us happy. I refuse to go back to windows to use your piece of crap.
posted on Wednesday, February 23, 2011

John Curry:  I purchase a MagicJack last winter. When I registered, I was assigned an area code and phone number. The area code was not for the place I live and I didn't think much of it at the time. Now it's become a probem, and when I contacted them to correct the problem, they insisted it was my fault and that I had picked the wrong area code from a list. There is now way I would have done that. At that time I was not offered a list. I just gave them my address and they assigned the area code. They want to charge me $10 to correct it. When I argured that I shouldn't have to pay for their mistake, they remained adamant. I will not do this, so I'm scrapping my MagicJack.
posted on Wednesday, February 23, 2011

BERNICE IN ITALY:  BY THE WAY, I CONNECTED TO MAGIC JACK USING MY NEW MACBOOK PRO. WORKS LIKE A CHARM! CIAO!
posted on Wednesday, February 23, 2011

BERNICE IN ITALY:  BOUGHT MJ ON FEB 1, 2011 IN WASH DC, CONNECTED IT TO MY COMPUTER AND ESTABLISHED A SAN ANTONIO TX PHONE NUMBER (ALL MY FAMILY LIVES THERE). 2 DAYS LATER MOVED TO NAPLES, ITALY! HAVE BEEN USING MJ EVER SINCE AND IT WORKS GREAT!! EVERYONE I CALL SAYS IT SEEMS LIKE I'M RIGHT NEXT DOOR AND THEY CALL ME WITH EASE AND THEY DON'T PAY LONG DISTANCE CHARGES SINCE THEY ARE CALLING A LOCAL SAN ANTONIO NUMBER. I LOVE IT WHEN THEY CALL ME! JUST ONE QUESTION, EVERY ONCE IN A WHILE VOICES SOUND A LITTLE BROKEN. HOW CAN I IMPROVE THE QUALITY OF THE SOUND OVER IP? OTHER THAN THAT, IT'S GREAT HAVING A CONVERSATION WITH FOLKS 7 HOURS AWAY!!! THANKS, MJ INVENTOR!!!
posted on Wednesday, February 23, 2011

BJ_JAMDOWN:  I have being using MJ now in excess of one year. It works fine for me. I make calls to my friends and family in Canada & USA. It saves me a lot of money. For $20/year for unkimited calls, it worth every dime. Customer service is excellent whenever I need online help.
posted on Wednesday, February 23, 2011

John:  This thing sucks. Have had it for two weeks and it has worked one day. I got online with customer service and they have no idea what they are doing. After 5 hours and them crashing my computer, I am going to be returning it and get my money back. DO NOT BUY THIS!!
posted on Wednesday, February 23, 2011

Kelly:  I'd consider the source on many of these comments. If you can't type a coherent sentence, what is your ability level of plugging in a simple device? It's a good product for what it is. Customer support sucks, but like anything else, if you're persistent, you get what you want. I've had two MagicJack devices for over two years and have had little complaint. I’m saving over $60.00 a month in phone bills from Verizon and had terrible service from them. Each experience is different – if you want to try it, go ahead. Stop listening to whiny complaints.
posted on Wednesday, February 23, 2011

jasimpson:  I have had it with MJ. Should not have renewed it last month. Loud static, dropped calls, unable to call the past 3 weeks at all. Totally unreliable for two years. Reps usually not too helpful. I ended up going with consumer cellular.
posted on Wednesday, February 23, 2011

Daniel Grooters:  Someone else is using my phone number. Why is this ?
posted on Wednesday, February 23, 2011

Laura:  I have had magic jack for over a year now, and they were great until about a week ago. Now i can not get incoming calls. I went threw their customer service, and they were less than helpful! I now HATE the magic jack!!! I have now missed important calls because they refuse to fix the problems that they have. it wont even let people leave a message.
posted on Wednesday, February 23, 2011

dave:  I have had MagicJack for 6 months and have been very satisfied. Granted there are some ups and downs but I am finding as many are from the ISP as the MagicJack ... maybe far more than half. BUT compared to the former $35 a month I paid for ultra basic service from Qwest and the run arounds trying to get a bad line fixed the few dollars I pay now outweighs and issues. If you are having issues FIRST check your ISP service. There are online speed tests etc you can use free. I am on wireless at 1mbs and it is fine 95% of the time.
posted on Thursday, February 17, 2011

Chet:  I just purchased a magic jack. Will it work with a MAC?
posted on Thursday, February 17, 2011

Mr. Futt:  I have had my magic jack no for the first year and have been very very happy. Sure, there are some glitches, like when the computer goes to sleep but this is easily overlooked when you realize the savings and momentary inconvience. Sound quality has been great, both outgoing and incoming calls. I use it to back up my cell phone and save money that way also. What do you want for $1.70 per month. Screw the phone company and the government that charges taxes and fees. Not a issue with the Magic jack, recommend it highly despite the aforementioned glitches
posted on Thursday, February 17, 2011

Tina:  Have used MagicJack for several months with no problems. However, when I went to make a call today, it would not sign on unless I signed up for MagicTalk. Now I cannot get the MagicJack to work! How do I go back to just MagicJack? Anyone know???
posted on Wednesday, February 16, 2011

CJ:  Had three MJ's in Mexico, and service is great, unfortunatly I couldn't say the same of my ISP... The service is pretty good for IP, and I'll go and get another one for travelling...
posted on Wednesday, February 16, 2011

Geoff:  I've had more than my $39 worth of service. Perfect? Not exactly. Back-up to my cell phone? Heck yes. I've lost and have found my cell phone several times now, because I had the Magic Jack to use to call my cell, and then hunt-down the ringer. I call long distance during peak periods for my cell plan, I use the phone number from Magic Jack if I have to provide a number when registering with something that I KNOW will spam me with a telemarketing call...like CREDIT CARDS or BANKS..which can and DO, legally, due to the clause in the telemarketing law. For the price of $39..for the jack and a year of service...I have NO complaints. I used to have Packet8. I paid $24 a month for unlimited. My family would NOT use the phone because of all the glitches. Magic Jack is light years ahead, yet is not perfect. It's only HECK'a inexpensive and a good deal, in my humble estimation. I can't complain for less than $2 a month. I drop more than that in the couch every month.
posted on Wednesday, February 16, 2011

Taken4Ride by MJ:  Got sucked in as well since the experience with Magicjack for 1st 30 day free trial seemed OK. When not able to get a number assignment having an area code w/i my state shouId have been the 1st clue of a disaster, $40 down the toilet. I waited 2 more months B4 canceling my traditional quality landline service. Boy was I wrong since the incoming call capabilities became sparodic as was call quality with drops and frequent choppy signal. Messages given to my important callers, e.g., “improper call routing”, “number unavailable“,even “number not in service” responses are totally unacceptable. Their customer service sucks, available only through lengthy chats, wherein they continually claim that problems are not on their end, with no resolution ever in sight. It's obvious that investment stopped with their fabricating an adapter to your PC, as they have not invested in purchasing or leasing network circuits that legitimate carriers do. B4 you buy, look at the warranty clause. The “one minute of patience for a lifetime of savings” has now run the gamut in this household. If you're still open for a scam, want to burn your $40 and also be taken for a ride, just send the $40 to me.
posted on Wednesday, February 16, 2011

ERROR:  Aram: As I have checked here your account is good until : 2015-11-21 XXX: but do you know when i bought for 5 years? Aram: Please wait while I check that for you Aram: Order Date: 01/18/2011 XXX: so 5 year from that day is ..... ??? XXX: could you please help me calculate my expire date? Aram: One moment please... Aram: Service Began: 2008-11-21 Aram: License Expires: 2015-11-21 XXX: so i pay for 5 year, i am not pay for only 4 year and 10 month Aram: It will continue from the day your mj expired, XXX XXX: because I buy 5 year, so why you do not count from my i pay? Aram: It will continue XXX XXX: so I buy 5 year on your web site, but I get less than 5 year :( Aram: because you didn't renew your license after your service expired XXX XXX: because I did use my phone for 2 month Aram: We give 60 days to renew your service before your service will be deactivated XXX: so after that, what do you do with me? if i do not pay Aram: You can't keep your old mj number XXX: but can i buy other 5 year? with other number Aram: Yes, but you already renewed your license. XXX: that mean, I will have all 5 year using. but I pay early 60 day, i lose 2 month ! Aram: Yes, It will continue the service from the day your mj expired, XXX XXX: like you go to market buy 1 bl meat then when come home it only 3/4bl or less... RIGHT ??? Aram: I'm sorry for the delay. I'll be right with you. XXX: okay, let your manager DO THE RIGHT THING FOR CUSTOMER, PLEASE !!! Aram: One moment please... Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Jamie'
posted on Tuesday, February 15, 2011

barbara grant:  I have ordered the magic jack for their free 30 day triaL..i will try it and see. If it works, fine, if not I will return it. If it works for only a year, I will be ahead.
posted on Tuesday, February 15, 2011

Area Code???:  I'm just wondering why when I am calling family in Oregon and I am in Texas does my number show up with the Oregon area code of 503?
posted on Monday, February 14, 2011

JOSEPHINE BOREW:  THEY WILL NOT RENEW MUST BUY NEW MJ
posted on Monday, February 14, 2011

Ron:  trying to set magicjack on a new computer
posted on Monday, February 14, 2011

Sonja:  Outgoing calls are blocked by mj to my mom,sister,minister and my best friend. Won't accept calls from my 16 yearold daughter. And those are just sence buying 6 days ago. Reviews tell me NOW that this won't change, mj claims to be working on it after a 2 hour chat session. Wish I hadn't traded my cell phone for it ! Now I have little outside communication and home with a new baby, going out of my mind!
posted on Monday, February 14, 2011

sj:  I have internet, but can I use mj when I am not connected, I am thinking in getting it but I would have to have the computer on all the time!!!
posted on Monday, February 14, 2011

NNS:  Both Vonage and Magic Jack are wonderful products. Vonage has full blown telephone support and many features that Magic Jack doesn't. However if you just want to make almost free long distance phone call then Magic Jack would be the way to go since Vonage costs a considerable amount of money per month. You can't expect for $20 a month to get a live person to talk to or lots of extra features. Recently I did have to use the chat support and they were quite able to fix my problem. I have been using Magic Jack for over 2 years. I use it for work to talk with customers and to have phone meetings. It rarely has an issue and ususally if it does it's because of my computer or my internet provider. The only complaint I have with MJ is that it has to have a computer running to use the phone. I have used it connected to a computer that was either wireless or hardwired and it worked great either way. But I do have a good DSL connection and router. And no, I don't work for MJ or have any connection to anyone who does. I'm just very please with the service that they provide for $20 a year.
posted on Monday, February 14, 2011

debra:  we just bought a mj.i have done everything and it doesn't work.HELP!how do you get a number.
posted on Monday, February 14, 2011

james:  I PURCHASED I MAGIC JACK FEB 10 2011,IT DOES NOT WORK WELL,I HAD TROUBLE RIGHT AWAY WITH THE AUDIO ON BOTH ENDS,IT WAS CUTTING OUT AND YOU COULDN'T HEAR ANYTHING.I FOLLOWED ALL THE TROUBLESHOOTING GUIDE AND DID ALL THEY SUGGESTED TO NO AVAIL---STILL DIDN'T WORK.I WAS VERY DISSAPOINTED AND GOT MY MONEY BACK.
posted on Friday, February 11, 2011

Ken:  I have been using one for over three years. The only time I have any type of slow down is when my kids are usining the internet at the same time. I have a slow IPS. If you have a high speed connection it will work great. Goodbye phone company. BTW, this is pretty much the same thing you are getting when you "bundle" your internet with phone. I have mine plugged into a cordless set and as I said, it works perfect.
posted on Friday, February 11, 2011

dick hurts:  sounds like i better stay away from this piece of crap
posted on Thursday, February 10, 2011

Dianna:  Absolutely love mine - This is a great product at the right price. No complaints - here! using it for over 3 years and travels from lap top to desk top when I travel..... not much better than that!
posted on Thursday, February 10, 2011

Ripped off!:  We have had Magic Jack for 2 years. Shortly before our first year ended we started having numbers that wouldn't connect. Not realizing what was going on being given th inpression that it was a problem with the other companies we renewed for five years as we can't afford a phone with other companies. Shortly after we renewed we started have troubles connecting with more & more numbers. With in the last 4 months we have lost the ablity to connect with many numbers we had been connecting with before. All year since we renewed we've been getting the run around. Then we started getting recordings indicating that other companies weren't meeting with their requests to connect. Finally last week after making several calls in a two week period I talked to an "agent " who said he would get it corrected & I would get an email explaining what was going on & the correction. The email basically said that they didn't want to pay the connection fees the other companies were asking. So, they weren't going to honor their contract with us. And, if we didn't like it we could return the unit & cancel our contract for a $20.00 refund. We paid $40.00 for the unit,& $70.00 for the five year contract which started this fall. This thing is just a con, they are deceptive & alot of their "agents" are rude. I don't know if the inventor intended his creation to rip off people or not but that is what is happening. The FCC should look into this company & do something about their false advertising & breech of contract. WHAT EVER YOU DO DON'T BUY INTO TO THIS FRAUD!
posted on Thursday, February 10, 2011

Tom:  It simply doesn't work, is the bottom line. And Magic Jack is really nasty about porting your telephone number with them to your new company. Foot dragging goes on and on.
posted on Tuesday, February 8, 2011

Junior Owens:  Did you know you can also fax on Magic Jack, take a phone adapter for two or more itms and put DSL filters on eash and it works, all so works on Snappy Fax Stand along software fax.
posted on Tuesday, February 8, 2011

Bub:  I just discovered today that MJ is trying to work much like an very advanced cell phone. If a cell phone user calls your number and sends a text message, the emailed message from MJ is automaticly interpreted into English and sent to me as a .WAV file. I occationally have reception quality problems, but have not yet figured out is that is my cordless local phone or MJ.
posted on Monday, February 7, 2011

Mark:  I don't know why some of you are stating so much trouble because I have been using one for the last 3 years and it is a great product. I received it here in the USA and quickly configured it for my area code. Then I sent it to my wife in Asia. She calls me from it to my phone here and we talk free for hours throughout the day and night. The only interruptions we've experienced was when a Microsoft patch was applied that closed the port the MJ was using. But their tech line always got back to me with the solution to get us back working. That's a 10,000+ mile phone call for about $20 a year. I can't see how anyone complain about this product.
posted on Monday, February 7, 2011

Joe:  It works just as advertised...Does quality go off once in a while/ yes once in a blue moon...Usually the reason is your computer went into hibernation mode and it takes a bit to start back up...no worse than cable or Vonage..and the price makes it much better.
posted on Monday, February 7, 2011

Action:  Have owned MJ for several years If you computer is crap or all infested with spyware and other nasty things you will have problems also your not going to run it on a old useless computer with 128 K ram RMEBER people its $40 complete the first YEAR not month all you Fios people also cant call out a few minutes after a power failure as the unit in the home is a small batter backup thay dont last long and you are responsible for its batter replacement And why should a local number matter to most as almost every one in the US has free long distance Most of you people should not even own or use a computer as you are the reason for all the spy ware and malware thats spreading all over the net YOU should stay with MA Bell and pay through the nose
posted on Monday, February 7, 2011

Action:  Have owned MJ for several years If you computer is crap or all infested with spyware and other nasty things you will have problems also your not going to run it on a old useless computer with 128 K ram RMEBER people its $40 complete the first YEAR not month all you Fios people also cant call out a few minutes after a power failure as the unit in the home is a small batter backup thay dont last long and you are responsible for its batter replacement And why should a local number matter to most as almost every one in the US has free long distance Most of you people should not even own or use a computer as you are the reason for all the spy ware and malware thats spreading all over the net YOU should stay with MA Bell and pay through the nose
posted on Monday, February 7, 2011

Pedro:  I do resell MagicJack, althoug it works fine, there are a couple of annoyances, One magicjack would not be able to do outgoing calls to a couple of Verizon numbers, MagickJack support said their top engeneers were working on it, it has been already six months and not answer. The second and most worrying issued is that whenever they want they put you account under review, without giving you any reason. To refute payment is suppose to be the 1 reason but many acccounts are under review without refuting anything. I better stop reselling MJ, they won´t even let you change your number while under forever review.
posted on Monday, February 7, 2011

jim:  donot have mj but did have a ? to ask b4 purchase. when i did they wanted $38 up front.are these people idiots? im suprised anyone would even consider mj . if this is how theytreat potential customers, imagine what other ripoffs await one in the future if one were tobuy
posted on Monday, February 7, 2011

Pedro:  I do resell MagicJack, althoug it works fine, there are a couple of annoyances, One magicjack would not be able to do outgoing calls to a couple of Verizon numbers, MagickJack support said their top engeneers were working on it, it has been already six months and not answer. The second and most worrying issued is that whenever they want they put you account under review, without giving you any reason. To refute payment is suppose to be the 1 reason but many acccounts are under review without refuting anything. I better stop reselling MJ, they won´t even let you change your number while under forever review.
posted on Monday, February 7, 2011

Andrea:  I have had magicjack for 2 years and have had to work around various "issues". However, all in all, it is a wonderful device and is very affordable. A few words of advice...1. do not plug a long phone cord into the magicjack...it works best with a short cord for some reason. 2. It works better with a hard-wired phone, rather than a wireless phone if your computer is connected to the internet via WiFi. If you are connected directly, it is not an issue...and neither is the long phone cord issue. 3. For some reason, sometimes, the phone and the magicjack lose their connection (they stop talking to each other) and you need to unplug and plug it back in. All in all, its wonderful and I was paying over $40 a month for basically the same services. As they say, a moment of patience for a lifetime of savings.
posted on Monday, February 7, 2011

JAZ:  Used it back in 2008 during the free 30 day trial. Set up my account, got a phone #. After about a week someone got into my password protected account & changed my phone # and info. Called the tech support & they had no clue why it happened. That gave me no confidence in the product so I sent iy back & wasn't charged.
posted on Monday, February 7, 2011

John:  I am in Thailand and use magicjack everyday.. Call and receive calls... Since is a VOIP device it does have problems if the connection speed slows down.. Here that would Sat and Sun... All the kids are on the internet...
posted on Monday, February 7, 2011

not good not bad:  It does work. It does drop outgoing call but does good incoming with incoming calls.Customer care tries hard to fix but they are only as good as the product. It can be frustrating but it can save you money when your in a foreign country calling home.If they can fix the bugs it would be wonderful and even with the bugs its better than long distance phone calls the standard way.
posted on Monday, February 7, 2011

Richard Canada:  Horrible product continuos dropped calls echos in voice & voice breaking up even after 10 or more hours of teck chats no resolution MAGIC SCRAP OR CRAP really SUCKS in the worse way possible they should have phone support my finger tips are bleeding a very pissed off customer ! !
posted on Monday, February 7, 2011

Evagg.:  This is the worst company i ever see the fucking jack is crook thief i spent more time to chat, over 20hrs and i get nothing for my money,i going to call the BBB to fix the crooks evrybudy have to call to pout this mothers out of
posted on Monday, February 7, 2011

gonnatryit:  complaining about 30 dollars and not getting a 'local number'? are u smoking crack?call the phone/cable company and see how much its gonna cost for the hookup and mo service.and something that cheap people expect such grand customer service.i have a new desktop, and with free encryption software available online its pretty fucking cheap for a secure line. commmon sense people!
posted on Tuesday, February 1, 2011

Bikervp:  Have used MJ for over a year. Works great. I travel a lot internationally and I use it with my laptop and I never have a problem. I also receive incoming calls while on travel as a local call. Well worth the money from my perspective.
posted on Tuesday, February 1, 2011

Kojo:  I live in Ghana (Africa), and I have been using magicJack to make long calls my folks in the US. It has saved me loads of money and never failed me. I love magicJack!
posted on Tuesday, February 1, 2011

Joe_P:  I bought magic jack 10/5/2010 and was hoping to use it for my new website business BUT 1/25/2011 I got my web site up and running but if a customer calls and I try to look at my website at the same time to work on the ordering process for the customer the magic jack breaks up terribly so I contacted the jack and they helped me do a lot of things on the computer to try to fix it but it did not work Soooooo I said how about a pro rate refund and try said NO! I said it's not working but they will not help at all..So I guess I'm stuck with this jack for a year and can't hardly use it....SO DON'T BUY IT!!!!
posted on Tuesday, February 1, 2011

shawn:  I bought one of these at Best Buy for around $40. On the website, they knock off a few bucks if you sign up for 5 additional years for around $70. It works out to about $1.53/month over the 6 years. I was able to send a fax. Calls drop sometimes. Quality is good. I'm happy for the cost. I have dry dsl at home. My home wiring is not on plugged into local phone service. So I plugged MagicJack right into a wall outlet and have a dial tone throughout the house. The software and website that drives this product is terrible. The idea and cost are great. If they improved the software, it'd be a stellar product.
posted on Tuesday, February 1, 2011

notbuying:  Well I WAS ready to run out and buy a magic jack, but after reading these comments - NO FRIGGIN WAY !!! And its a shame becuase it seems that the big phone carriers are the ones blocking calls in and out and refusing to give out local area codes to magic jack customers.
posted on Tuesday, February 1, 2011

BOB:  THIS IS THE WORST PIECE OF GARBAGE ON THE THE MARKET IT DOES NOT WORK . SAVE YOUR MONEY.
posted on Tuesday, February 1, 2011

Marie:  ONE MORE THING! Don't update to Internet Explorer 9 -- don't know if it was planned or not, but 9 will shut down the MJ.
posted on Tuesday, February 1, 2011

Marie:  Have used MJ for 3 years now and I love it! Not a monthly fee but an annual one. First year is $40 which includes purchase of the jack and the 1st year's service. After that, it's $20 a year OR you can buy multiple years and pay even less. (5 years = $70 which means $14/year) Family is spread all over the country and includes several military families. They have a US number and I call them in Germany, Japan and the Phillipines and we don't pay extra for it. If you want to call international numbers (MagicJack or not) you can do so for about 5 cents a minute. Your computer must be on in order to get/make calls. However, if you miss a call and they leave a message, MJ sends you an email with the voicemail attached as a wav file. I will NEVER go back to a land line!
posted on Tuesday, February 1, 2011

Christiaan:  Can anybody tell me what will I pay for international, landline or cellphone calls?
posted on Tuesday, February 1, 2011

John:  Magic Jack is a scam. I spent 22 hours with their tech reps and could not use the system. Tne audio on my end of calls was terrible although the people that I called did have good audio. Totally a scam!!!
posted on Tuesday, February 1, 2011

GM:  THINK I NEED GLASSES AFTER READING ALL THESE STATEMENTS>ITS TO BAD I THOUGHT ID LIKE TO HAVE A MAGIK PHONE TOO! BUT I THINK ILL STICK TO THE BAT PHONE ITS PROBABLY 90% MORE RELIABLE.WISH IN ONE HAND AND SHIT IN THE OTHER.IF ALL THAT INFO.IS TRUE SOMEONE SHOULD SHUT THEM DOWN UNTILL THEY FIX ALL THE BELLS AND WHISTLES.ITS SOOOOOOOOOOO SAD I ACTUALLY THOUGHT I COULD SAVE MONEY.SOUNDS LIKE THE SHRINKS BILL AFTER ALL WOULD EAT UP ANY SAVINGS AND THEN SOME.SEEMS LIKE AFTER MAGIK YOULL NEED PROZAC.I THINK ILL WAIT TO TRY THIS PRODUCT UNTILL I SEE MORE GOOD REPORTS THAN BAD.1/27/2011.
posted on Tuesday, February 1, 2011

Mo:  I have tried to call my husband who is in Kuwait and everytime I dial his Magic Jackass number, no one is available and I find out that it has dialed a totally different number every single time.!!!!1 Not even close to what I dialed.
posted on Saturday, January 29, 2011

Bani:  I am thinking of getting MJ, and have 3 Meq speed internet service with comcast; with MJ work on the internet service i have?
posted on Saturday, January 29, 2011

ALF:  I have been using it for more than a year and it does work. My family who lives abroad have one and we talk for free.... Funciona y muy bien....
posted on Saturday, January 29, 2011

metoo:  Summary: 1. If computer even goes into standby it dies 2. Does NOT work with fax 3. Quality is good on fast connection 4. Customer service nonexistent ..sucks 5. Is cheap 6. Not reliable for incoming calls but they do go to email voicemail so no missed calls.7. Any problems you might as well throw it away if not technically inclined.
posted on Saturday, January 29, 2011

Maggie:  Guillermo, MJ es exelente, hago llamadas a mi pais in sur america, ahora no es que sea malo el servicio al cliente , no hay servicio al cliente que es diferente. Pero cualquier cosa que usted nesecite saber lea los comentarios, de los usuarios .Extenciones de anios, facil, MJ le ofrece al minuto cuando usted abre el sistema de una llamada usted lo vera en su pantalla las ofertas que ellos nos brindan. A mi particularmente me facina, no mas llamadas de larga distancia contarifas altas, la voz se va y se roan su dinero, yo tengo uno y mi madre otro, asi nos conectasmos, facil y sencillo.Espero que lo aproveche, por ese precio no hay otro. Suerte.
posted on Saturday, January 29, 2011

Maggie:  I love my MJ, it is great. I saved a lot money. All you need to do is just follow the instructions, and make calls; cells calls or land calls, any where in USA or Canada, even if your guys want, you can send a MJ to any country around the word you can call them no matter what, the calls are free, it is amazing!!fantastic!please save your money, companies like verizon. t-mobile etc. only want you to waste money, like every month $49.99 or $10.00, like vonage, I had vonage for many years and all those companies,they only want my money every single month. MJ is the best.
posted on Saturday, January 29, 2011

Maggie:  Guillermo, MJ es exelente, hago llamadas a mi pais in sur america, ahora no es que sea malo el servicio al cliente , no hay servicio al cliente que es diferente. Pero cualquier cosa que usted nesecite saber lea los comentarios, de los usuarios .Extenciones de anios, facil, MJ le ofrece al minuto cuando usted abre el sistema de una llamada usted lo vera en su pantalla las ofertas que ellos nos brindan. A mi particularmente me facina, no mas llamadas de larga distancia contarifas altas, la voz se va y se roan su dinero, yo tengo uno y mi madre otro, asi nos conectasmos, facil y sencillo.Espero que lo aproveche, por ese precio no hay otro. Suerte.
posted on Saturday, January 29, 2011

ME:  I Was going to buy the Magic Jack but i thank I'm going to PASS after reading all this. just going to stay using VOIP from Charter. Sounds like You get what you pay for.
posted on Saturday, January 29, 2011

David-M:  @ Bob (Indy) - reading your tech support chat log, I am convinced that you are a complete moron. The technician was being perfectly pleasant and was patiently assisting you even though you often failed to complete his instructions correctly, not to mention whining at every step. The technician obviously knows more about what makes the product work than you do, so you need to cooperate with what he tells you. If you want to keep that attitude, go pay 5x more for a different service. I doubt the people at Magic Jack would care about losing a customer like you
posted on Saturday, January 29, 2011

Jerry:  I have been using it for 1 year and I love it. I have a wirelss phone hooked up and I can be quite a ways away and still make calls. Is saving me lots of $.
posted on Saturday, January 29, 2011

sunny:  What a waste of money. I just spent $30 and I cannot get a local number. Majic Jack Sucks!!!!!!!!!!!!!!!!!!!
posted on Tuesday, January 25, 2011

Guillermog:  I am confused that so good the MJ, but is clear that the service to the client is bad.
posted on Tuesday, January 25, 2011

guillermoG:  Yo estoy confundio que tan bueno es el MJ, pero lo que me queda claro es que EL SERVICIO AL CLIENTE ES MALO.
posted on Tuesday, January 25, 2011

Grant:  Magic Jack is well worth what you pay for it. It helps to have a faster computer. I upgraded to a dual core windows 7 desktop several months ago and magic jack is much more reliable now. You can pay for a new desktop in a few months compared to the toll charges from a traditional carrier. There are several issues with Magic Jack; I have a niece in Kansas who lives in a very small town; she had to select an area code hundreds of miles away. However, she can still make calls on the magic jack to local or anywhere. Her hubby also has a Magic Jack in Iraq, and it works well for him. We also have missionary friends in Guatamala who use it down there and it keeps them in touch with home. The service with Magic Jack is I suspect a problem; however, you can get lousy service too from the big carriers. It is well worth what you pay for it. Just don't expect it to be perfect. Also, I concur with other commenters who caution you not to depend on it for 911 or for your only phone. Your computer must be working for it to work. That means during a power outage or a network problem it can't be used. Most of the time it works well.
posted on Tuesday, January 25, 2011

joe grossman:  Does anyone have a phone # to reach someone about the phone not working?
posted on Tuesday, January 25, 2011

Devin:  I used Magic Jack for a few months with only a few minor problems. Now every time someone calls my number and I can't answer, the caller is subjected to an AD trying to sell the caller a Magic Jack. Now I only call OUT using the Magic Jack and don't give my number to anyone because callers should not have to here a sales pitch before they leave a message. If they don't stop that I won't renew for another year. No real Customer Service is also a Problem...
posted on Tuesday, January 25, 2011

Kathleen Minton:  on 11/24/2010, I paid $41.87 to get my magicjack turn on, and yestarday, it stop working, and my last name was spelled wrong it was spelled MINTLN, I loved using it, but now I am not being able to use it. my magicjack phone number is: 850-665-5574, my address was 9729 Snail Street, Tallahassee, Fla. 32305, but I moved on the first of this month, my new address is: 2441 Roberts Ave. Apt.904, Tallahassee, Fla. 32310, my home phone is the same, 850-671-6623, can you please turn my magicjack back on, please call me at my home phone, thank you very much, from Kathleen Minton
posted on Tuesday, January 25, 2011

BL:  WOW I bought the MJ at walmart. Got ready to install, but had some questions as many have had, tried the online chat and was notified it would cost $38.00 to get some simple questions answered. I could find no phone number to call. After reading these comments,customer support is awful. I hope I can find the recipt. If they decide to improve their support I might buy in the future. But I will have to see improvement in the comments and an 800 type number for initial support.
posted on Tuesday, January 25, 2011

Henry:  Ive used the magic jack for two years and took it to Mexico on vacation and I'm telling you it works great I have a California area code and call my family almost everyday for free I also took it to cancun and called my sister that olso has a magic jack and lives in Mexico all I can say is thanks to my buddy Danny rose from Ceres ca. That told me about it is a money saver
posted on Thursday, January 20, 2011

Ramon:  Do you have Magic Jack with 1800 numbers
posted on Thursday, January 20, 2011

Margaret:  Customer Service at Magic Jack is THE worse I have ever experienced. One would expect a company promoting phones to use their own product instead of live chat. I have been on live chat for over 4 hours trying to set up international calling account and had to repeat the same info over an dover again and got booted off 3 times. I think becasue they just do not know how to solve my problem.
posted on Thursday, January 20, 2011

m sen:  I have read all through the comments but there is NO DATE to any of the comments, bummer, would like to know how old they are! Can you keep your exsisting sevice provider until you use the free month to see if it works ok?
posted on Thursday, January 20, 2011

edward0:  Wow! insane amount of comments here! I think i could of just made the $40 magic jack costs in the time it took me to read thru half of them :)
posted on Saturday, January 15, 2011

Patrik:  i want to know that how can i use call conferencing & forwarding in MJ.
posted on Thursday, January 13, 2011

Kroko:  I am a first time user of Magic Jack. Used to pay over $21 for just basic land-line service with ATT with every call $0.06+tax. I switched to DSL ONLY with no land-line for $14.95/month basic DSL and got Magick Jack. Now I have cheap internet and 'free phone'. MJ rocks. Quality is good, caller ID, call forward all the features I never use anyway. $20 for a year to extend, or $70 for 5 years. I am going for a year cause in 2012 it's the end anyway. When you buy MJ for $40 , the 1st year is free and included, just pick you area code and call away. Long live Russia!
posted on Monday, January 10, 2011

Kingkong:  I have had MJ for about 3 years and at first had troubles with it. about a month ago, i started having the same problems as many of the above. MJ tech support is the absoulte worst in the WORLD> I, too, have spent hours trying to get my MJ to work. Everytime you CHat with their techs, they only know how to go through their script. I have been through the same scenario at least 4 times and I stlll can't get anyone to hear me when I call out ofr when someone calls me. I asked for a replacement unit to see if that would fix the problem, and i eventually was told that I would have to pay for iT! I am totally unsatisfied with the MJ at this point and i truly loved it when it was working. It has become somewhat of a scam in my humble opinion.
posted on Monday, January 10, 2011

mn:  can i use fax with mj
posted on Friday, January 7, 2011

Bob (Indy):  Hour # 13 --- NO Solving of the problem You are now chatting with 'Amelia' Your Issue ID for this chat is LTK43607335326X Amelia: Hello, how may I help you? Bob: Need "TOP 10%" Please look up Conversation of aabout 10 Hours without solving the problem Amelia: Please wait while I check that for you Bob: Don't Waste our time Amelia --- Get me the Highest Level of assistance Amelia: One moment please... Amelia: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Chris' Your Issue ID for this chat is LTK43607335326X Chris: Welcome to Higher Level of Support. This is Chris. I will be assisting you today. Chris: Let me check your previous conversations. Bob: Chris--- Your MagicJack piece is faulty --- We have gone over this for Several Hours but still j=have the problem Chris: Still no sound when you dial out? Bob: I have Dial Tone --- Hear the numbers --- see the time elasp on set --- Customers say they get NO Sound from me --- and a Silly message that has nothing to do with it not working Chris: Do you still see the black dial pad on your computer screen with your phone number on top? Bob: Customers can call in "sometimes" --- AGAIN TODAY --- a call came in and the Computer completely shut down --- AGAIN !!! Bob: Of Course I see it Bob: Stock Symbol:call Chris: I just want make sure of that. Now, click on Menu >> Are you still able to choose " Switch To Telephone"? Bob: That is NOT THE PROBLEM --- Your Device DOES NOT NOW WORK !!! Chris: Bob, please check. Bob: Done Chris: Do you see " Switch To Telephone"? After you click on Menu? Bob: Done !!! Bob: Now it says "Switch to Head Set Chris: Now, try to make a call again Bob: SAME AS !!! Chris: Now, open the device manager window of your computer Bob: NO SOUND !!! Bob: ????? Bob: ????? Chris: Click on START button then click RUN, type DEVMGMT.MSC then click OK Bob: device manager ???? Chris: YEs. Chris: Please see my response above to open it Bob: CHRIS --- WE HAVE DONE THIS SEVERAL TIMES as you will notice if you have read the Contact --- Chris: Please do. Chris: Let me know once that is open. Bob: DONE Bob: DONE Chris: Click on the + sign beside the Sound, Video and game controllers. Chris: Do you see TigerJet/USB Audio device listed there? Bob: NO Chris: Please check again. make sure that you clicked on the + sign beside the Sound, Video and game controllers. Bob: THERE IS NO TigerJet/USB listed Chris: What do you see listed there? Bob: There is USB Audio Device listed Chris: That is what we are looking. Now, Right click on USB Audio Device then click on Uninstall Bob: Chris -- I can hear the Customer IF THEY CALL me -- (IF the Computer does NOT shut down when they do Chris: That is what we are looking. Now, Right click on USB Audio Device then click on Uninstall Bob: DONE Chris: Now, unplug the magicJack and plug it back after 2 minutes Bob: OK Chris: Thank you for waiting. I'll be with you in just a moment. Chris: Let me know once you plug it back Bob: Plugged and Menu is formed Chris: Once ready, try to make another call. Bob: I See USB Audio Device Chris: Yes, it will come back once you plug in back the magicjack Bob: TEN Hours --- and Counting and still doing the same thing with NO MJ Solution Bob: NO SOUND from Connection Bob: CALL ME ___ 317-214-1750 Chris: Now, click on link below and run the USB scrubfile Chris: http://www.nexcopy.com/downloads/USBScrub.zip Bob: the application failed to initialize properly (0xc0000135) Click on OK to terminate Chris: Please try it again. Bob: SAME --- after "Extracted" Chris: Can you try to download it using FireFox? Bob: N USBScrub USB Scrub Nexcopy Inc. Chris: Yes Chris: Once extracted, double click on Usbscrub.exe Bob: How ??? Chris: Open your Firefox browser and open the link http://www.nexcopy.com/downloads/USBScrub.zip from there. Bob: It has been EXTRACTED Chris: Now, did you double click on Usbscrub.exe?? Bob: SAME ERROR Bob: Send me a Replacement device or we will have to go to Vonage Chris: can you try to plug it on a different computer now? Bob: My Customers have put up with this nomsense way too long Bob: How Many Computers do you think I have ??? Chris: We will just check if you will encounter the same thing on other PC. Bob: I have read to complaints from others and I find I am NOT the only person with the Same Problem... Some Swear By your product and some are very serious about just swearing Chris: Can you try to plug it on a different computer now, Bob? Bob: I have been tols by Technitions that the Plug in device intercept is subject to faulting Bob: I HAVE THIS COMPUTER --- ONLY Chris: Okay. Now, please go back to device manager window. Chris: On Device Manager window, please click on the "+" sign beside Universal Serial Bus Controllers. How many entries are there under "Universal Serial Bus Controllers? Bob: Send me a replacement for your faulty device and see it that will indeed solve the problem --- This might be your chance to understand why you can NOT SOLVE MY problem or OTHERS as well Chris: We will do some fixes first, Bob. Bob: 13 Chris: What is the first entry listed there? Bob: Microsoft Integrated USB HUB Chris: You need to right click the first entry, then choose "update driver" then check the "No, not this time" radio button. Then click next. Once there check the "Install from a list of specific location" then click next. then on the next window, check the "dont search. I will choose the number to install" button. Then click next. Bob: DUH _____ Bob: No, not this time" radio button is NOT THERE Chris: In that case, proceed to the next step. Once there check the "Install from a list of specific location" then click next. then on the next window, check the "dont search. I will choose the number to install" button. Then click next. Bob: This Wizard helps you install software Bob: going to Microsoft Integrated USB HUB is "working" --- The wizard coould not find a better match Chris: Do you see "Install from a list of specific location"? Bob: NO SPECIFIC LOCATION Chris: Please check again. We will do it again. Please right click on the first entry, then choose "update driver" then tell me what are the options you see on Hardware Wizard came up Bob: Search OR I will Choose driver to install ??? Chris: Is the magicJack plug in to XP or VISTA computer? Bob: XP Chris: Once there check the "Install from a list of specific location" then click next. then on the next window, check the "dont search. I will choose the driver to install" button. Then click next. Bob: Very Good--- NOW Generic USB Hub or Microsoft Integrated USB Hub Chris: Please click on Next. It will automatically pick up a choice Chris: Then click next again on the next page. Then after the update is done click "finish". Bob: Finished Bob: STILL have the SAME 13 Chris: Now, please do the same steps on all 12 entries remaining listed there, Bob. Let me know once it is done. I will be waiting here Bob: Chris --- Stop this repititious Nonsense THINK a minute --- I have Sound of Dial Tone and Number Tones --- I have conversation when people call in ---(If it does NOT shut down the Computer) WHY Sound IN but no Conversation going OUT" !!! Chris: Please do. Chris: I will be waiting here. Bob: I will have to go to vonage if you will not provide a solution --- my customers do NOT deserve this nonsense Chris: I perfectly understand your situation, Bob. Can we do it for the last time? Bob: SENT a Replacement for your Defaulty device --- I have done the last time Bob: WHAT has ANY of your suggested procedures with the Problem ??? Chris: We will have to make sure that all drivers are up-to-date. Thank you. Bob: A REPLACEMENT will solve the problem Bob: Or you do NOT have sufficient technology to compete Bob: I have wasted another Hour on solving YOUR PROBLEM Bob: That totals about 13 hours since we started Chris: I perfectly understand your situation, Bob. however I need your full cooperation in order for me to resolve your concerns. Since you don’t cooperate I am forced to end this session. Please do not hesitate to chat us back when you are ready. Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
posted on Friday, January 7, 2011

Q-Le:  Can I get an international number assigned to my M/J? If so, can and international land line call it without being an international call?
posted on Friday, January 7, 2011

Zoso:  I have a MJ and it works great. I use it with my netbook for international travel to call home to the US.
posted on Wednesday, January 5, 2011

JOHN:  THERE HELP SYSTEM SUCKS THE BIG BOSS SHOULD GET OFF HIS FAT FOOT AND TRY TO DO BUSINESS WITH HIS OWN COMPANY BY USEING THE HELP SYSTEM . DO NOT WANT TO SEND MY CREDIT CARD INFOR WITH THE UNITED I BOUGHT TO SEND TO ENGLAND. CAN NOT FIND ANY INFORMATION ON ENGLAND IN THERE SYSTEM. GOT A YEARS SERVICE WHEN I BOUGHT THE DAMN MACHINE. NOW THEY SAY BUY A CARD. THIS SUCKS. CEO GET OFF YOU FAT FOOT YOU ARE COSTING ME TIME AND MONEY
posted on Wednesday, January 5, 2011

CJ:  I have had it for 2 years now and it works wonderfullly. So much so I bought one for my small business. Never had technical issues. Whoever thought of this is a genius!
posted on Wednesday, January 5, 2011

Al:  This has been an amusing read. I've had MJ for 3+ years. I like being able to use a wireless phone with it. It is plugged into a computer with a hard-wired ethernet connnection; I'd avoid WiFi for this purpose. It has worked just as advertised so long as both my computer and my internet functioned properly. When my motherboard was going bad, the audio was terrible. When my cable provider had line problems with my internet, so did I. After changing to AT&T, no more problems (with MJ; don't get me started on other issues!). I use it to call my brother on his land line in the small town of Sackville, way up in northern New Brunswick Canada. Perfect quality. Clearly, their customer service sucks. I hate to say it folks, but I don't recall EVER having a good customer service experience with any company based in Florida. Must be something in the water. Congrats to the lady above who had a good experience! And, for those who think the good comments are "salted", I say get a life outside the cynic zone...and get yourself a good internet connection. Clearly they have serious customer service problems, and maybe they do some have billing issues, and perhaps there's even some quality consistency issues with the plug-in (tho I find it hard to believe it is frequent--you probably shouldn't drop it in the toilet before plugging it in!) but the product works very well. BTW folks, try writing in multiple paragraphs to make your ramblings a little bit reader-friendly!
posted on Wednesday, January 5, 2011

JJ:  Been with Vonage for over 5 years now and have not had any problems. Can't understand why some of you are bashing this service. As for the Magic Jack, hmmm still not sure.
posted on Wednesday, January 5, 2011

Bob in 218:  I have owned a MJ for 2 years. Was always usable, quality improved with new computer to near perfect, but recent problem with 3 busy signels followed by silence to some land lines led me to read these postings to see if I was not alone. I am now certain that the problem isn't with MJ. Certain phone companies are blocking MJ originated calls. My guess is they have received legal advice that this is OK and are doing it because they are loosing a fortune's worth of local and especially LD service accounts. To date QUEST appears to be an exception, and I may switch our phone account to them. Meanwhile, frequent callers can still install a MJ at each end and apparently call anyone in the world who has a MJ and a computer. Bob
posted on Wednesday, January 5, 2011

phillymom:  I have used magic jack as a second line for the kids for the last two years and it works fine.
posted on Sunday, January 2, 2011

waiting:  I agree with ryn...For now,... not a chance!
posted on Sunday, January 2, 2011

Ed:  Magic Jack works overseas. Only needs a broadband connection and computer. Saves a lot in international calls. Its alike making a local call even if you're in Japan.
posted on Sunday, January 2, 2011

ryn:  thought about buying one, but most comments here are bad and the good ones are obviously seeded... i'll wait until i read some "real" good reviews about this product... It sounds like they just don't care once they get your money... I H8T people who do business like that and will not purchase such products. Too bad too, cuz it sounds like such a good idea. Works the bugs out and revamp your CSR department and I'll check back with you in about a year or so. For now,... not a chance!
posted on Friday, December 31, 2010

The Muse:  If you drop your regular land line and then have a power outage, you'll have to depend on a cell phone until the power comes back up. That's why I keep my land line anyway.
posted on Friday, December 31, 2010

Dubmaster:  I have been using magic jack for about two and a half years pretty much worry free. Sometimes my net gets slow and it causes the voice quality to dip but that is it.
posted on Thursday, December 30, 2010

BWD:  Trying for first time. NOTHING IS FREE EVER. First no numbers available in NH so took a ME number. What is this business of minimum number of calls? It will be all about bandwidth.
posted on Thursday, December 30, 2010

the doctor:  magic jack has been promising land line porting ( keep your present phone number) for over two years and has yet to deliver. Now they are claiming "beta testing". bet they are lying about that also.
posted on Thursday, December 30, 2010

widow:  I am currently trying to cut cost in my monthly bills. After reading the reviews, I decided not to purchase. No one I know has the magic jack, if it is so great, word of mouth would make a difference.
posted on Thursday, December 30, 2010

Serena:  I have had it for 2 years and I now have a windows 7 os and it works perfect. No problems at all. I use it on my desktop and when I travel I use it on my laptop. Its pretty awesome.
posted on Thursday, December 30, 2010

joe:  area code list is misleading.live in washington and had to settle for arizona. taking it back.
posted on Thursday, December 30, 2010

Joe:  My friends were calling my number and there was no answer, no even a sound. The Magic Jack customer service did not care to give me a answer. The system it is not RELIABLE. BUYER BE CAREFULL IF YOU BUY IT.
posted on Thursday, December 30, 2010

Ubgood:  I wanted a telephone number for a business and made a mistake to pick up a MagicJack. All is good until the support or billing or customer service is needed. Because they do not have any intelligent support behind that company and that they do not care at all about the client (you). First of all, they do not have a number that you can call. Only a "Chat" room with you know whom... One hour later they are starting to understand the problem after transfering me to a Top 10% (I guess it is a chat supervisor ) but will not be able to fix my problem even 2 hours later. If your MagicJack does brake (as they do, as they overheat) they may send you another one for it. That is if you really, really, insist heavily. The bad news is that the new magicJack will be another number! The other bad news is that if you did pay for 5 years already you then will loose all the years you did not used, as the magicjack License is not transferable from One Number to another. Same for the money you had prepay on this account. Anyway, I had 3 of them, and the tech support will still not recognize that I still should had the right to get my PAID contract back for me to use on any of my telephone #. So bottom line: You get what you pay for! Look at Verizon package phone service, or Vonage, or Skype, but MagicJack is not recommended for quality communication (people cannot hear you well or your voice will be cut off and only few words will be understood) even if you run the new downloaded version. MagicJack is not recommended for Business as you cannot have more then 1 line. I now usee a professional Polycom voice overIP onteh same internet line with no problem. Sad experiences after almost 2 years using MagicJack... I gonna use my MagicJack for Clay Pigeon shooting practice! I do not have the heart to sale them online for you to buy and have a bad experience like me. ;(
posted on Thursday, December 30, 2010

Tom:  I love it. I did have a problem after renewing fro 5 years. The renewal program does not update subcription data. 1 phone call answered rather quickly and within one hour all is well. Quality over AT&T DSL is as good as any phone line. And believe me if I was not happy there would be heck to pay. My lawyers are Smith & Weston and Browning on retainer.
posted on Thursday, December 30, 2010

terrilds:  RE: FAX USE - according to MJ's FAQ's, the answer is sometimes and it tells you how to test. They do not support fax use, so you are on your own. They also have something called Magictalk which is probably like Skype. Warning, it is a beta version that you can download for free. We like Skype jus fn, but it does't always work either. We don't have much choice because we are in a neighborhood in Cotacachi, Ecuador which does not have any landlines available.
posted on Saturday, December 25, 2010

David:  MagicJack works verywell some times; that's the problem. Connections and call quality are sporadic at best. After trying MJ for several months, I found Ooma. After almost two years with Ooma, I would never rely on MJ. Ooma rocks.
posted on Thursday, December 30, 2010

zahid khan:  It's works. I canceled my optimum voice so using majicjack with optimum internet!
posted on Saturday, December 25, 2010

berliner:  I use it and it works fine. It is so cheap that the benefits far out way and issues these people mention.
posted on Thursday, December 23, 2010

Don:  Beware--if the unit has a problem after 30 days you will have to pay $20.00 to replace it. And the help line is not very good
posted on Saturday, December 25, 2010

Chuck:  MJ does not work calling from Korea to USA. Also, MJ does not work on Windows 7.
posted on Saturday, December 25, 2010

Jack:  I have used Magic Jack for three years, have used it for about a year from outside the U.S. making calls to the U.S. as receiving calls as though I still live in the States! This is a great product. I have not had many issues with it, and for the cost - the few issues I may have are easy to overcome. I get landline quality connection and can use my favorite landline phone set for optimal quality. People who call me from the U.S. on the line cannot tell I am half way around the world or if I am right next door to them. I have kept the same number since I bought it and don't have to worry about changing numbers when I travel. IT WORKS! Don't be fooled into thinking it's a scam. If it is, it's not cost me anything! I have saved tons on monthly phone bills, and I cannot imagine how much money I have saved on long distance calls between the Far East and the U.S. Get one MJ and try it out. It actually is worth it!!!
posted on Thursday, December 23, 2010

Branden Mikal:  Personally; I'll stick with Net10. All the international rates are the same; just 15 cents a minute and I have complete control over my service. No fees of any kind and I can use it in more places than just my home. MagicJack is a joke to me; I've found way cheaper ways to do phone calls than this.
posted on Thursday, December 23, 2010

Debbie:  Wow, I had planned on picking a MJ up but after reading all these comments, Think I'll pass until it gets more perfected.
posted on Thursday, December 30, 2010

claire:  MJ does not work properly when you call someone who has a cell phone. God forbide should there be an emergency to save my life. WHO DO I SUE???????????????????????????
posted on Thursday, December 30, 2010

anna:  This MJ is the worse phone i have ever had. No one shld get it, it's cheap and they have an awful customer service. they all copy and paste the same scripts into the chat no matter what the issue is and they don't solve your problems after wasting hrs chatinng with several reps for several hrs. All repetitive, they ask you the same question over and over and you answer them over and over
posted on Thursday, December 30, 2010

Brian:  NOTE: There is only the chat support which will not help with billing. My free trial got lost by the Postal Service and it was virtually impossible to contact someone from billing to not get charged. Anything out of the ordinary, and you're up a creek. They obviously have the attitude that this is so cheap they can't afford to provide customer billing support. If you're ok with that risk, then this is probably a good service for you.
posted on Saturday, December 25, 2010

Anonymous:  My daughter has it and sghe loves it-works just as good as any other service. The only draw back is you cannot skype or use other messaging while using the Majic Jack. I believe she can use her computer but not sure-might have to unplug the majic jack. But who cares-you can't do nine things at one time anyway unless you're a majican so for $20 a yewar it beats $1200 with Verizon who is the scum of the industry!
posted on Thursday, December 23, 2010

Lee:  I read this and wonder if any of these complaining people ever read the instructions with there majic jack? Try running an update from the menu bar they new updates all the time I have no problem or complants call everywhere from AZ.. Like the first sigh of a shade tree if it dosn't work when you hook it up then you read the directions. Read T F D.....
posted on Thursday, December 23, 2010

JC:  PLEASE READ ALL POSTS ON THIS BOARD BEFORE BUYING THIS POS! (ESPECIALLY THE ONE FROM "TECH SUPPPORT" PLEASE BELIEVE THAT 80% OF THE POSITIVE REVIEWS POSTED HERE HAVE BEEN DELIBERATELY PLANTED. THIS IS TRULY A SCAM!!!!!
posted on Thursday, December 23, 2010

FrankM.:  They wanted to charge a service fee of $38.00 to tell me when and how renewal was due. When renewal was due, they cut off my service and rejected my application for renew claiming an invalid code. Can't get anyone to help. Very frustrating. They have no respect for customer time.
posted on Tuesday, December 14, 2010

stacy:  Wow. I was going to buy one but after reading all the problems I think I will just stick with my reg. phone service. It is twenty a month and never had a problem. I understand now how mj makes their money, the renewal. Get you in the beginning and then take you to the bank later. Not worth all the problems. sometimes cheaper is NOT better
posted on Tuesday, December 14, 2010

Debby:  MJ needs internet connection,a computer and a MJ device.You gotto pay monthly or yearly for MJ and the internet.With Skype, its free,you pay only for internet.Skype is free and not just place a call,you can also see each other ,good quality video. I use it for international call conf.All you need is a desktop or a laptop,with web cam and internet(webcam optional,only for video)
posted on Tuesday, December 14, 2010

rickymartian:  Magic jack costs $40 a year and is worth about $200 so still worth it... my old phone bill was $500 so i am up!
posted on Saturday, December 11, 2010

dudeman:  dude mans magic jack works just get a computer that is not using a 386 processor :) upgrade!
posted on Saturday, December 11, 2010

Donna:  will Magic Jack work with what they call Dry Loop. I have my computer without a land phone
posted on Saturday, December 11, 2010

cab:  I have been trying to renew my magic jack for another year and it can't since they want 5 years. And, also suggests I buy a new one for $39.90.
posted on Saturday, December 11, 2010

Sue:  Does my computer have to be left on all the time for the service to work? Can I turn my computer off and still receive calls?
posted on Friday, December 10, 2010

VERONICA:  I LOVE MY MAGIC JACK. DEC.10,2010, HAD TO ASK ONE OF THEIR TECH., TO ASSIST ME IN UPGRADING MY MAGIC JACK. THERE WAS A PROMPT REPLY, HER NAME WAS REANNA AND HER GUIDANCE AND SERVICE WERE TRULY AMAZING. SHE WAS VERY COURTEOUS, HELPFUL, PATIENT AND WONDERFUL. I GOT THE BEST SERVICE WITH POSITIVE RESULT. I TRULY LOVE MY MAGIC JACK. THANKS A LOT.
posted on Friday, December 10, 2010

VERONICA:  I LOVE MY MAGIC JACK. DEC.10,2010, HAD TO ASK ONE OF THEIR TECH., TO ASSIST ME IN UPGRADING MY MAGIC JACK. THERE WAS A PROMPT REPLY, HER NAME WAS REANNA AND HER GUIDANCE AND SERVICE WERE TRULY AMAZING. SHE WAS VERY COURTEOUS, HELPFUL, PATIENT AND WONDERFUL. I GOT THE BEST SERVICE WITH POSITIVE RESULT. I TRULY LOVE MY MAGIC JACK. THANKS A LOT.
posted on Friday, December 10, 2010

MichaelG:  When MJ works, it works well. But when you start having renewal problems, you might as well toss the unit in the trash. I bought one and paid for two years and sent it to my son. After one year it stopped working and we have not been able to get the matter resolved or the contract extended. When they say they will get back to you, it's a joke. My Live Chat went like this: Reyna: Hello, how may I help you? Michael: I bought a MJ on 12/3/09 and paid for an extra year's service at that time. Now my son says the MJ is telling him it is expired. What's going on? Reyna: May I have your magicJack phone number please? Michael: xxx-xxx-xxxx Reyna: Please wait while I check that for you Reyna: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Hero' Your Issue ID for this chat is xxxxxxxxxxxxxxxxxx Hero: Hello Michael. My name is Hero. To better assist you, let me put you on hold while I read your previous chat/s. Thank you. Hero: Thank you for holding. I would like to inform you that your order for additional year of service did not go through. I have checked your account and it appears that your account is under review right now. Hero: Someone will get back to you as soon as they finished reviewing it. Michael: Was I charged for the additional year? I believe I was. Hero: No, we did not charge you for that. Michael: Is the problem that the MJ is in Australia? Hero: You may contact your bank for more information too. Hero: No, it is not a problem to have the magicjack in Australia. Michael: I'm sorry, but I don't understand why you can't fix the problem. I have purchased several of these for myself and my family. I signed up for two years, and that's what I expected to get. Hero: I do apologize for this. I would love to give you the reason about this matter however it is not specifically indicated on your account here. Hero: Rest assured this will be marked priority on their end for you. Please check your email for any notification about this issue. Michael: Please followup and make sure this is responded to. Send email to xxx@xxxxxx.com Hero: I will be right with you. Hero: Alright. Michael. My pleasure assisting you with this. I will be keeping an eye with this concern. Hero: As our valued customer, we are doing everything to serve you best. I'm not holding my breath.
posted on Friday, December 10, 2010

Jon:  No. MJ will not work with a fax machine. That's the one thing that even magicJack will admit.
posted on Friday, December 10, 2010

Jon:  If you cannot make a call, because you hear 3 beeps (actually 3 "fast busy tones") and then magicJack hangs up, it is because they are blocking calls to that area claiming that the local telephone company charges too much to connect! Hey you said I could call anywhere in the US & Canada - maybe you should have figured out what it costs before you decided on a price, but anyway, that's YOUR problem. Vonage and the others can do it - you are just too cheap! What phone company doesn't list a phone number anywhere? What - you don't got $39.95 yet? Look at the Wikipedia entry for magicJack 2.
posted on Friday, December 10, 2010

Jon:  Don't buy without testing first as you CANNOT call anywhere in the United States. magicJack blocks many small telephone companies as they "charge to much". If you complain on-line (remember, this is a phone company that has an unlisted telephone number, you get this email back: ---------------------------- from MessageNotAccepted to date Fri, Nov 19, 2010 at 16:14 subject RE: Your magicJack Service Inquiry hide details Nov 19 Dear magicJack Customer: We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to interconnect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so. In the meantime we would be happy to offer you a refund of your unused magicjack and related services per pro rata method, i.e., if used six months, the refund would be approximately $20.00. Please return your magicJack to the following address and enclose a refund request that includes your name, magicJack phone number and full mailing address. magicJack, LP Attention: Consumer Issues Department P. O. Box 16176 West Palm Beach, FL 33416 We will credit the form of payment you used to purchase your magicJack or mail you a check. Should you choose to return your magicJack for a refund, future registrations may be prevented. Sincerely, magicJack Customer Care
posted on Friday, December 10, 2010

lem0527:  Haven't been able to get an incoming call on MajicJack
posted on Friday, December 10, 2010

James:  I have had Magic Jack for almost a year now and have had no problems with it at all. No dropped calls. No outside interference. It works really great and well worth the money.
posted on Friday, December 10, 2010

Dennis McBride:  Love my MJ Moved to S.E Asia 7 months ago and kept my local CA. area code and was not planing on working again. The phone is working great and I am doing a lot of business with my phone and my computer and most people I contact think that I am calling from CA. beacuse of the phone caller I.D. shows a lcoal nunber and the sound quality is very good. There is a 16 hr time difference so I got a portable phone to take to bed so I do no miss calls. My friend tried texing me a phone # and it worked with a verbal mesage. Have used the call wating -this phone has saved $ I am very glad that i made the right choise.
posted on Tuesday, December 7, 2010

jack:  the complaints are amusing ~ i've had the service for a year with no problems 12/5/10
posted on Tuesday, December 7, 2010

David:  MagicJack works ok, but can't get a local number for it. Friends & neighbors all have a Long Distance charge to call me even tho we are in the same town! Sucks big time!!!
posted on Tuesday, December 7, 2010

Ernesto:  I was also thinking about buying MJ but after reading all these I think that I should better wait until their improve their service and support. 12/04/2010
posted on Tuesday, December 7, 2010

Mike N:  anyone have problems with MJ and Windows 7 that they didn't have before with MJ? Worked great for 2 yrs with Vista, but phone can't maintain a dial tone connection now with Windows 7...MJ Tech support with the 10% group for over 6 hrs...still no fix...
posted on Tuesday, December 7, 2010

Thereza:  Alguien sabe si lo puedo usar en el sur de chile
posted on Tuesday, December 7, 2010

James:  I just bought a MJ and I cant use it because there are no phone numbers available in my area.
posted on Tuesday, December 7, 2010

Theresa:  I was thinking of buying a mj but noone seems to be able to answer thequestion if mj works with a fax machine...guess I have to pass on this one until someone can actually answer that question!
posted on Tuesday, December 7, 2010

Theresa:  I was thinking of buying a mj but noone seems to be able to answer thequestion if mj works with a fax machine...guess I have to pass on this one until someone can actually answer that question!
posted on Tuesday, December 7, 2010

Unhappy:  For several months I could call the 575 area code. then it stopped working. I have spent hours of communicating with the service reps on their "chat system" (no way to talk with a live person other than "chat") They all promise to have technicians work on the problem. Nothing ever happens. I am disgusted. They claim you can call anywhere in the USA and it is not true.
posted on Tuesday, December 7, 2010

Eva:  Loving it so far. Had Vonage, which was great but not cheap. Tried Skype, which left me apologizing to anyone I called for the crappy reception. But the Magic Jack has been PERFECT so far. As good as a land line, and my internet isn't even that fast! :-)
posted on Tuesday, December 7, 2010

Freidrich:  When I hear that MJ has fixed their service problems,I will reconsider signing up for a free trial - but til then I cannot afford to screw up my reliable but expensive service. Note; this is being posted 12/1/10; I think some of the above complaints may be very old and no longer be valid . Add a date to your post !
posted on Thursday, December 2, 2010

GARETT:  magicjack is junk. No phone support no nothing. ignorant techs to
posted on Tuesday, December 7, 2010

BenH:  Anyone that is considering purchasing a Magic Jack should read each of these reviews. After all of the incoming call problems, outgoing call problems, billing problems, oops you made too many calls and the poor poor customer service anyone would be an idiot to purchase a Magic Jack. I advise each and every person with these problems to complain to the FCC. They will not act until they receive numerous complaints. I see a class action lawsuit in someones future. Thanks to everyone writing these reviews.
posted on Tuesday, December 7, 2010

Charlene:  I used magicJack for almost a year, with pretty good results. After the last update, it would not connect to the internet. I went through several help chats, and it still wouldn't work. I had an extremely difficult time getting a refund of the money I had just paid for a renewal. There is no customer service except for a help chat, and the first person I talked to said I could not get a refund and rudely cut me off. I would not recommend buying a magicJack unless you have a high tolerance for frustrating technical issues, and no real person to help!
posted on Tuesday, December 7, 2010

sonia:  After reding all this comments, It makes me thinks twice about ordering it. It looks like I will have a big problem trying to contact a live person in case I have a problem. Thanks for the feed back. I will stay with what I have.
posted on Tuesday, November 30, 2010

Deborah:  don't buy it. You'll be given a phone number that will be long distance for other to call YOU! Among poor phone quality. I just lost my money to them and they won't get any more!!!
posted on Tuesday, December 7, 2010

Deborah:  Let me decide for you! SAVE YOUR MONEY!!!!! Mine was working somewhat then went totally bad and no none could understand me nor could I understand them. You could only hear every other word. After 3 hours on a live chat and going through 5 different people they still didn't know what they was doing. And when asking for a Manager they said you could only contact a manager through customerservicemgr@magicjack.com. You can't talk to a HUMAN and they don't list an address on their website to send a letter of complaint. I just paid my memebership and they said since it was past the 30 days I'm SOL. (my parphrase)
posted on Tuesday, December 7, 2010

Sergio:  Can somebody tell me how good is MJ with a FAX , please.
posted on Tuesday, November 30, 2010

Arthur Adams:  I have made several attempts to get my money back you keep saying its on the way,this has been since February. Being on a fixed in come the two large charges are needed.
posted on Tuesday, December 7, 2010

zach:  well it seems like everyone need to call the BBB it magic jack is that bad with customer service and taking your money you need to call an attorney and have a lawsuit to get them to make a difference you have to rock the boat
posted on Thursday, December 2, 2010

Char T:  I get the busy signal when I try to call Montana friends...on local calls it is hard to hear as the volume drops when they answer...other wise it works well... Thanks for any help I can get with this, Char T
posted on Tuesday, November 30, 2010

linda:  I've used magic Jack for two years and (used to) give it as a gift to friends. I would never do that again as it has serious flaws now. I agree with the others that have commented on the inability to call many prefixes that I used to be able to call. When I spoke at great length with their "help" I received no real solutions. I asked what they intend to do to fix the problem and they claim they're "working" on it. It's been over a year! Randomly I'm able to call numbers in my home town. Often I'm not! Great price, but unreliable item. I plan to write to as many newspapers as possible, because they're still hooking people in and it's fraudulent behavior at best as they know the thing isn't working correctly.
posted on Tuesday, December 7, 2010

Nabaz:  Can I use magic jack to call middle east from US?? I need help please
posted on Tuesday, November 30, 2010

William Malamet:  Can't call my neighbor, can't call my Doctor in the next town, it bites. They hide the fact that it does not work in all area codes. BEWARE!!!!
posted on Tuesday, December 7, 2010

gene:  I have had amagicjack for over 3yrs and it worked fine tell abount 9 months ago, when it would not let me make calls to the 217 area code for some unknown reason. I was making calls a year ago. I can receive call from the 217 area. I took the unit too the UK and it worked good over there.
posted on Tuesday, November 30, 2010

boggy11:  caller id does not show on handset has anyone else had this problem and were you able to resolve.
posted on Tuesday, November 30, 2010

TechSupport:  Another in a long line of telecom-related scams... VOIP is fairly easy to do but what's happened here is some unscrupulous sales types have gone the "infomercial" route and are operating a very fly-by-night marginal service that is operated just minimally enough to be barely credible due to the low price, using tried-and -true methods of hucksterism to keep the suckers coming in. Think downscale Madoff, with bogus testimonials seeded even in this forum...
posted on Tuesday, December 7, 2010

DJ:  It took four days to get it working but it does and it is great!
posted on Tuesday, November 30, 2010

Bruce:  I have used MJ for two plus years now and I have to say the customer service in the past was very bad. Thank God I have not had to use the service again. I must say that it works well from Brazil, when I call to the USA any time, as long as I want, to any number. If there is a bad signal, which is infrequently, I just call again. I did find that when I called a person that was uing a cheap phon, there was a lot of echo. This was not the fault of MJ. I'm recommending it regularly.
posted on Thursday, December 2, 2010

piano1:  I've had MagicJack for two years now and, aside from some of the minor flaws (which, by the way are in the remedial process), I still like this product and will continue to use it. Twenty dollars a year and no bills - I'm not complaining.
posted on Tuesday, November 30, 2010

James:  Hello to everyone that has a problem getting a new Magic Jack. just buy a new one and put your old one in the package and just return it to the store. Thats what i did. MJ chaged me twice I just called my bank and thay took care of it infact magic jack gave me 2 credits back by mistake so i am a head of the game. Yes magic jack is not that good you just got to know how to beat them at there evil games. About number porting dont hold your breath thay will never offer number porting its just to get more people to buy magic jacks and stay with them thinking you will beable to port out you land or cell number. MJ keeps saying thay are working on it. Thay are not working on anything. i did report magic jack to the FCC about this and the FCC told me magic jack is in the wrong. I also told them you can not call area code 907 or you can not call some numbers in area code 928. the FCC is going to look in to this. Others should report magic jack to the FCC the more reports the FCC gets about magic jack the better. then maybe magic jack will get there act to gether and stop scamming people and telling lies about number porting. Be like me if you have problems with magic jack. magic jack tried to rip me off and I beat them at there own evil game. dont take any crap from magic jack fight back like me and magic jack will shape up or ship out.
posted on Tuesday, November 30, 2010

Susan:  Purchased MJ. When making a call, I keep getting cut off in mid-conversation. AND, TO ANSWER THE QUESTIONS ABOVE REGARDING FAX, the answer is NO.
posted on Tuesday, December 7, 2010

Keith:  Instead of the $19.95 they billed my credit card $85.00 On top of that it has never worked even though I have cable internet. What a rip-off.
posted on Tuesday, December 7, 2010

Randy:  Yeah I got me a magic jack! I love it! Have my hoes call me to come pick of the money. My apple 2e Is off the hook now, thanks to magic jack
posted on Tuesday, November 30, 2010

felix:  Gilbert: Hello, how may I help you? felix: felix felix: people cannot get through to me from a cell phone for some reason and are being direct to call the 305# to connect with me???!!! Gilbert: May I have your Magicjack number? felix: one person had me on three way called my number and it directed to them a 3053488288 number or something and i've had several other people try to contact me and they can get through at all what is going on with your system?? felix: felix: Gilbert: Please wait while I check that for you felix: stating that "they were calling from a local number or something and they need to correct that" Gilbert: I have refreshed your magicjack account setting from our server. Please unplug your magicjack now and replug after 2 minutes. felix: thats doesnt make any sense at all right now and I use this for business and on the verge of losing my clients felix: why does it keep doing that??!!!@ felix: this is the second time its done this Gilbert: It will fix this felix: what will fix what?? felix: i just found out that i missed several calls over the weekend as well!!! from client that were trying to get me Gilbert: I will be right with you. felix: ok Gilbert: Please unplug your magicjack now and replug after 2 minutes felix: again?? Gilbert: No Gilbert: Do you see dial pad now ? felix: yes Gilbert: Please try to make a test call felix: a client I just called said that he just tried to call me again and it did it again!!!! i have him on the line now felix: i can call out but not recieve calls from people like him from a cell phone Gilbert: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Imarie' Your Issue ID for this chat is LTK43604920683X Imarie: Hello Felix. My name is Imarie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you. felix: Gilbert: Please try to make a test call felix: a client I just called said that he just tried to call me again and it did it again!!!! i have him on the line now felix: i can call out but not recieve calls from people like him from a cell phone Gilbert: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. felix: felix: a client I just called said that he just tried to call me again and it did it again!!!! i have him on the line now Imarie: Thanks for waiting. I will be glad assisting you today. Imarie: As I checked here in our end, your calls are routed properly, your connection is working great. However if you cannot receive calls from certain number, then it is the caller's routing problem and not a magicJack problem. felix: lady they put me on three way and called my number and it stated they have been direct to call a 305 majicjack number to connect with me which doesnt make any sense at all so it is your problem on your end as this hasnt happen before felix: the routing issue is with u Imarie: Please be informed that it does not happen to all Customers and other callers can call directly, so basically it is a routing issue of the callers phone provider. felix: i have several cell phone users that have called me in the past several days with differet carriers and you telling me that all of the cell phone carriers that have called me are having problems in the world right?? then you are full of it!!! felix: or you dont know what you are doing either felix: and majicjack is a scam Imarie: We are definitely confident that it is not our issue. We have received a lot of complain for the past few days and our System Engineers checked our routing system and confirmed that it is not our issue. Imarie: It is the cellphone provider and NOT OUR ISSUE. felix: i just hung up with the gentleman that just trying to call me and he put me on threeway to hear for myself what is going on with the call to my phone and you are tellin me that: verizon, cinci bell, sprint, att, t mobile are the problem right?? and not majicjack?? felix: so basically you are now telling me that no one call me from a cell phone now Imarie: Yes, it is not our issue. Imarie: They need first to contact their cellphone provider and route the calls properly. felix: have you told the millions of people that have purchased majicjack that they cannot recieve any phone calls from cell phones?? felix: Does the BBB know about this?? Imarie: Please be informed Felix that others don't have any problems receiving calls from cellphone provider. Imarie: You may tell them if you want Felix. felix: so why am i having this problem ???!!! Imarie: As I have said, your cellphone callers need to ask their cellphone provider to re-route their calls properly. Imarie: Your number is being identified as a local number when it is a long distance number If you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly. For you convenience, we have provided some common long distance carriers' phone numbers below: Sprint 866-866-7509 866-866-7509 MetroPCS 888-863-8768 888-863-8768 AT&T 800-331-0500 800-331-0500 T-Mobile 877-878-7326 877-878-7326 Verizon 718-890-1800 718-890-1800 Sprint 800-639-6111 800-639-6111 Cricket 800-274-2538 800-274-2538 Optimum Lightpath 866-611-3434 866-611-3434 Comcast 800-266-2278 800-266-2278 Verizon 800-837-4966 800-837-4966 Bell Mobility 800-667-0123 800-667-0123 Comcast 888-266-2278 888-266-2278 For all other providers please check your monthly statement for their contact information. felix: and again there are several cell phone carriers that have tried to call me that are having the same problem Imarie: I know this can be frustrating and I would have accommodated your request if it were possible. Please be informed that no problems with landline phone carriers, so it is a cellphone carrier's issue and not our issue. Imarie: Okay. felix: landline??? what does this have to do with landline and not cell phone carriers?? Imarie: The routing problems are not with magicJack but with cellphone lines. felix: so i'm suppose to call all of those carriers and tell them the route the call to me correctly?? Imarie: No. Imarie: Your caller needs to call their phone carrier. felix: so why is when they call me its telling to call majack jack at 3053488288 to get me then?? felix: telling them to call majack jack at that number felix: to connect with me then felix: due to the call being placed from a local carrier felix: you guys have changed something and you are not telling people Imarie: Please be informed that it is NOT OUR ISSUE. felix: i spoke with telephone executive already which stated that Imarie: Our SYSTEM ENGINEERS have checked and confirmed that it is not our issue. felix: i have not had any problems until now and I cant get any calls all of the sudden Imarie: We received complains that's why our ENGINEERS checked our end and CONFIRMED that it is not an issue here in our end. felix: and you are telling me that its not your problems as the resolution to this issue and unbelievable Imarie: Yes, it is not our issue. felix: when im telling you what i just heard with my own hears felix: with the phone executive on the line with me to confirm it felix: all you can say is it is not our issue??? is a big problem for me right now Imarie: I don't want to argue with you Felix, our SYSTEM ENGINEERS have checked and confirmed and it is not our issue since a lot of customers don't have issues in receiving a call. It is the CELLPHONE's provider issue. felix: these have been calling me all of this time until now from different providers and now all of the cellphone carriers that call a majicjack number are routed to a 3053488288 number and all you can say is that it is not your problem is MAJOR felix: these guys that is Imarie: Yes, we do not have routing issue here in our end. felix: so why did you send me those phone numbers again?? felix: i need to call them all right?? to make sure they are routing there calls to me correctly right?? Imarie: NO, that is for the caller's more information and not yours. Imarie: The caller (the person calling your magicJack phone number) needs to ask their phone provider to route their calls PROPERLY. felix: for the caller's more infomation, i'm sorry i dont understand what you are trying to say there please explain Imarie: Especially cellphone providers since you told me that it is the cellphone callers that cannot access your phone number. Imarie: The caller (the person calling your magicJack phone number) needs to ask their phone provider to route their calls PROPERLY. felix: so the caller needs to call their provider to make sure that they are routing their phone calls correctly when calling me on this majic jack phone right?? Imarie: Yes, exactly. Imarie: You got it right. felix: and you are serious about that statment correct?? Imarie: Yes. Imarie: We are 100% sure. felix: you have issues!!!! Imarie: No, it is not our issue. felix: you and the company have issues Imarie: I don't want to argue with you Felix, our SYSTEM ENGINEERS have checked and confirmed and it is not our issue since a lot of customers don't have issues in receiving a call. It is the CELLPHONE's provider issue. felix: that dont make any sense Imarie: I do understand you. Imarie: I have explained everything. felix: so whats change with your system as to I cant recieve any calls from those carriers anymore like I use to ?? Imarie: We did not change anything Felix. Imarie: The caller (the person calling your magicJack phone number) needs to ask their phone provider to route their calls PROPERLY. felix: all you can say to me is its not your issue ?? is not good customer service felix: and have them call their providers when i Imarie: Felix, please be informed that we have checked every connection under your account and it is not an issue here in our end. felix: have told you that this has not happen ever befor now is not good at all Imarie: Yes I do understand that. Imarie: We did not change anything and it is not an issue here in our end. Imarie: I am repeating my answer already. Imarie: I don't want to argue with you Felix, our SYSTEM ENGINEERS have checked and confirmed and it is not our issue since a lot of customers don't have issues in receiving a call. It is the CELLPHONE's provider issue. Good bye. Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
posted on Tuesday, November 30, 2010

Lori:  If someone calls my cell phone using a MagicJack in Canada, would it would still be considered an international phone call?
posted on Tuesday, November 30, 2010

zener:  I have had MJ for 6 months now. It requires high speed internet to function. I must stop using the computer or I get echos and it sounds like max he he headroom. Sometimes the sound is muffled but not always. Its cheap and works, just not perfect.
posted on Tuesday, November 30, 2010

Bonnie Lou Hayes:  i have had nothing but trouble with both my magic jacks.you have to wonder why they don,t have a better way to contact them.I trhink they know it has problems
posted on Thursday, December 2, 2010

LIz:  Wow I am undecided about getting mj. Ive read more bad comments than good ones. I think I will research a little more before I purchase this. I might just stick with my cellphone. Nooone wants to be charged more money and no tech support half the time and whats up with renewing your prescription for mj why the problems with mj? why do they put a prouduct on the market to sell before not testing every angle to make sure that people are happy and if not either return their money or help them get what is promised on the package... Hmmmm some thinking I have to do here and research
posted on Monday, November 15, 2010

Barb:  I have a 2nd land line phone line (thru Comcast) that comes through my 2-lin phone. I use for my Fax Machine & sometimes to make LD calls, since it's free on this line. Does anyone know if I can use Majic Jack for a similar setup, as a 2nd line and for my fax machine?
posted on Monday, November 15, 2010

randy:  i gave it a 7 month trial and still the same results it sucks i have to keep rebooting my system and it;s new and then the conversation is broken or no one can hear me junk and if i could get my money back i would do it tomorrow
posted on Monday, November 15, 2010

Barb:  I have a 2nd land line phone line (thru Comcast) that comes through my 2-lin phone. I use for my Fax Machine & sometimes to make LD calls, since it's free on this line. Does anyone know if I can use Majic Jack for a similar setup, as a 2nd line and for my fax machine?
posted on Monday, November 15, 2010

schum:  MagicJack customer service sucks. MJ worked for awhile but then it stopped working on landlines and I can only call cell lines. MJ customer service has been telling me for over a month that thier engineers are working on it. I've chatted with over 20 customer service reps and no one will help. DON'T GET A MAGICJACK IF YOU NEED TO CALL LAND LINES.
posted on Monday, November 15, 2010

DN:  WORKS GREAT NO PROBLEMS. JUST MAKE SURE YOUR COMPUTER IS IN GOOD RUNNING ORDER
posted on Monday, November 15, 2010

rob:  Is it possible to send and receive faxes on a fax machine if I change to Magic Jack?
posted on Monday, November 15, 2010

jP :  It is MAGIC !! Like any phone it can have it's problems but I've had it for 1 year now and it's worth every penny. I live in a state that MJ does not have an area code for, so what. Most phones and service today come with long distance and if that's a problem then you can call them, lol.
posted on Monday, November 15, 2010

missankhatl:  I have look on the Magic Jack site and I didn't see anything about security features. Does anybody know if Magic Jack hacks into your computer?
posted on Monday, November 15, 2010

jimmy two tone:  My wife simply loves my magic sack that hangs directly below my magic stick.
posted on Monday, November 15, 2010

Zann:  I purchased "magic Jack" based on a free trial bases thinking I would be charged in 30 days based on the advertisement. I recieved an e-mail that informed me since I used a debit card instead of a credit card, I did not qualify for the free trail. They took the money righ away! NOT COOL! NOT GOOD BUSINESS!
posted on Monday, November 15, 2010

russ:  it will not make or receive a local call, long distance yes, but not local at all
posted on Monday, November 15, 2010

Juana:  Magic jack is is a good deal i have not had any problems with it. My probelms was either the actuall phone i was using or my internet servie but not magic jack so before you blame MJ check your equipment!
posted on Monday, November 15, 2010

reader23:  magicjack works with a fast internet connection. I would recommend using it with a computer that is plugged into a router or better yet the modem directly with a cat 6 Ethernet. This way you get max bandwidth.
posted on Monday, November 8, 2010

Karina:  MJ socks. how can I get my money back, is not about the money $40. is nothing is about how much people they are ripping off
posted on Monday, November 15, 2010

Gary Pash:  Really Terrible Tech Support. Waste of time.
posted on Monday, November 15, 2010

Gary Pash:  Call Forwarding feature does not work. Been on with their tech people over 3 hours and they refuse to admit problem is at their end and fix it. So now I can't use the product. They are a waste of time and money.
posted on Monday, November 15, 2010

Mike:  I preferred not to renew 90 days b4 expiration of 1 year's service, they disconnected my Magic Jack service. Tech support told me there was nothing they could do..
posted on Monday, November 15, 2010

Jack:  I have 4 MJ's. I live in the US, I gave 2 to family in the Philippines and the other one to a sister who lives in Hongkong. They all work perfectly! Voice quality depends on your connection. Sure beats paying for sky-high international call rates
posted on Monday, November 8, 2010

Joe:  I'm being over charged with an Item that I can get have off at best buy for 19.95. So why do I have to pay for an extra $10.00 for Magic Jack post at 39.95 on the web inwhich an extra $2.33 charged to my card = $52.33 I feel like its an rip off and maybe looking for an refund eventho my magic jack has never came thru the mail yet*
posted on Monday, November 15, 2010

sam:  my majic jack doesn't show the name of the Person Calling , but it did at first
posted on Monday, November 8, 2010

Chris:  We went to my local CVS Pharmacy and they had the magicjack on the shelf, I talked it over with my wife and she said lets give it a try. Well I brought the MJ home. Installed it as directed and it installed and asked me for my area code and setup as it was supposed the only thing was that it gave me a number that is like 100 miles away from me and I thought well that is not right and contacted there tech support and below is the conversation. Please wait for a site operator to respond. You are now chatting with 'Tammy' Your Issue ID for this chat is LTK43603886559X Tammy: Hello, how may I help you? Chris: Hello Tammy I just purchased the magicJack and it gave me a Indy phone number with a 812 area code, I live in southern Indiana and the area code is 812 is there anyway to change this. Chris: sorry 317 area code is what it gave me Tammy: Yes, you can change mj phone number in your my.magicjack.com account. Chris: it say it cost $10 to do so? Tammy: Please be informed that changing/adding mj phone number has a nominal fee of $10. Chris: wow i never told it to give me this number this area code is not even in my prefix and local call will be imposable for anyone to contact to me local with calling long distance. Tammy: Are you the one who register the mj device? Chris: Yes Tammy: We can no longer change the nominal fee as that is the company's policy. Chris: OK will ill just return it I new there was a catch to this, it really does me no good if my mother who lives next door to me have to place a long distance call to call me. This is funny stuff thank you for your time. Tammy:Is there anything further I can help you with. Chris No this will make a great review on the net, thank you and have a great evening. Needless to say I returned it to my local CVS were I purchased it and they pulled them off the shelfs and said that I was the 6th person in 2 days to return it. I don't suggest buying this off the shelf contact there tech support first to see if your area code is supported. Good Luck....
posted on Monday, November 8, 2010

Terry:  If you plan to port your number to Magicjack DON'T BUY IT ! They can't seem to get their act together. They had on their site "Coming soon" a year ago, Now they say Nov 1st 2010 But they still can't do it or tell you when they can!
posted on Monday, November 15, 2010

Mr. Smart:  Thanks.. I was just getting ready to go buy one... Not going to now....I would rather have peace and qiet then deal with majic jacks poor service and quality !!!!! Thanks again everyone for the warning....
posted on Monday, November 15, 2010

Regis Philbin:  I have been using Magic Jack for 6 months now
posted on Monday, November 8, 2010

Vicent:  Surprisingly, they don´t provide service in Spanish, considering the huge community that would benefit from it in the US.
posted on Monday, November 8, 2010

fornot:  can i use a fax machine with this?
posted on Monday, November 8, 2010

Jason Carver:  I had a problem where I forgot my MJ Voicemail password and they fixed it in 2 minutes. Never had a problem with the product.
posted on Monday, November 15, 2010

Henry:  If it sounds too good to be true, then it is. I have had this POS for a year with a 6MB DSL service. Out of the box it was nice and then in a few days it was awful. At the one year mark they shut me down despite paying for 5 years. A call to customer support asked for receipts and other nonsense. I finally convinced them I was good and they added the four years. I use it for voicemail only as it E-mails your voicemails to you. You cannot put up with call quality at all. There is so much static and interference. Magic Jack is a total POS. I will not renew.
posted on Monday, November 15, 2010

rosemary:  i had ordered magicjack on 8/29 and returned it as instructed with rma form to my postoffice on 9/4 for refund and even emailed them to inform them of this.ITS BEEN A NIGHTMARE SINCE! on 9/27 i went on chat re refund they stated 2 agents they could not locate item but when it arrived i would get refund now 10/25 i get email states located and canot get refund but can get other device! are they kidding!!! i emailed them twice no reply so i went on chat 10/27. they still dont want to hear it i told them i would be taking this in my own hands beware all who order this have any ides how to get your refund back when you know you did the right way and they are lying? im thinking of calling channel 10 or contacting better business
posted on Monday, November 15, 2010

Jay in AZ:  MagicJack is Horrible! I got a LEMON, and they have been jerking me around until after the 30-day warranty replacement period! The "Chat" Support's strategy is to NEVER actually help--they Stall, and only after an hour do they upgrade you to "one of their Top 10% techs". They keep promising you and promising with "the Next Fix", only to get past the 30-day warranty, so they can get another $10 for "shipping" fees. They are slow to respond, but very Fast to drop your chat! Among a lot of constant problems, my biggest is Not getting calls through, and/or Fast Busy Signals! It does not work well with either XP nor Vista Operating Systems, and it slow to work every time I turned off or relocated my laptop. They KNOW they have plenty of BUGS!! Certainly NOT what an "11 year old can do it"!! Where is the "Majic Fix Button" that "roger t" mentions?? I am looking at NetTalk and some other VoIP systems. I know that one of them actually has American humans answering calls!
posted on Monday, November 15, 2010

Joan:  I'm so glad I read the comments posted. MJ, NOTHING WORSE than BAD CUSTOMER Service. Requirement to have your computer on to receive a call is ridiculous, Nope I would not purchase this product. Too bad . MJ YOU NEED TO MAKE MAJOR IMPROVEMENTS
posted on Monday, November 15, 2010

Charles:  If you don't mind the iffy quality of sound the Jack is OK. If your computer goes down though you are out of phone service. Also with all the updates that Microsoft does your Jack might not work in the future. So buyer beware.
posted on Thursday, October 28, 2010

fabian:  anyone knows why my phone doesn't ring when somebody call me ?Thanks
posted on Monday, November 8, 2010

yvonne c:  I was going to buy a Majic Jack but I change my mind now after reading this page
posted on Monday, November 8, 2010

max:  Have had MJ for about 3 months, and the only problem is the inability to use it with a FAX machine, TDD (Telephone device for deaf), and a Pacemaker check modem. Has to be reset every month or so, but that only involves unplugging and replugging. For these reasons, I cannot drop my regular land-line service, which I would like to do, but MJ is still worth the price as a long distance service.
posted on Thursday, October 28, 2010

sally:  terrible tec support
posted on Wednesday, October 27, 2010

roger t.:  MAJIC JACK WORKS THRU THE INTERNET. I HAVE HAD MINE FOR OVER THREE YEARS WITH MINIMAL PROBLEMS. A COUPLE OF TIMES IVE HAD TO REMOVE IT THEN PUT IT BACK ON MY PC. THEY ALSO HAVE A MAJIC FIX BUTTON.
posted on Wednesday, October 27, 2010

tonyclutch:  dudes it works. quit bitching..
posted on Wednesday, October 27, 2010

Kristen:  Question: can I use it for my cell phone?
posted on Monday, October 25, 2010

Mz Qeeen:  How does does mj work for internet only i have no real use for the phone service other than the web?
posted on Monday, October 25, 2010

Beaumagi:  I used Magicjack as my primary house phone for about 5 months or so. Until they disconnected me for "violating" the Terms of Service. What was my violation? I asked and had to talk to 6 different representatives to find out. I had to many calls in 1 day is what I was finally told. How many calls is to many? Well section 6 of the ToS (Terms of Service) vaguely says "a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day" There is no possible way one will reach the 50 different numbers in one day because MJ (Magicjack) will flag your account before that happens and shut you down! According to my phone log the most calls I made between my son and i was around 25 give or take a couple. if this is "20 times' the average MJ users call volume then there is a serious problem. because anyone that uses mj as their primary phone may at any time get canceled! Because according to mj the average call volume is between 1 and 2 calls per day. Also they give no warning as the to status of your account. i was sent no email and there was no notice when I signed into mj the last time other then a notice that I needed to renew my subscription. And upon renewing my subscription it took 3 days to process to my bank. Once it was processed I still had no service and again no warning as to the status of my account. I then called mj tech services and had to talk to 6 different reps to find out how I may have violated the ToS. One of the so called “supervisors hung up on me in mid-sentance. Every rep said There was no way that they would refund my second payment! It should not have even been accepted my their system if my account was closed! Yet mj processed the payment on a closed account and the refused to refund the amount! Will I ever use majicjack again? Never! ! ! My suggestion is try Vonage or another reasonable VoIP service, but magicjack? Pffft! ! !
posted on Monday, October 25, 2010

msl500:  MJ will not let you call (970) phone numbers with Centurytel in Colorado! Customer Service SUCKS and will NOT help, they just put you off!
posted on Monday, October 25, 2010

drj:  All these personal comments about us being stupid because our magicjacks stop working are out of place, folks. I was calling my father almost everyday, and suddenly, my mj just stopped working, but only when calling his number. I can call everyone but him. I spent hours on the net with customer service, but they finally told me after three weeks that they cannot fix it (it is being blocked from the other end...has charter figured out how to block mj?) and that they will refund my money for my MJ. My mj used to work with my fax machine when i first got it, but it no longer does...for those who were asking about the fax. It was my dedicated fax line for several months, until it just stopped working one day. MJ works great until your isp figures out how to buzz, block, or mess your service up. This is a matter the FCC needs to straighten out because we pay for our internet service, and we should have the right to use it however we wish, without the folks that are trying to sell us their expensive products messing with us. Just my own little conspiracy theory : )
posted on Monday, October 25, 2010

Lanie:  I HAVE HAD MAGIC JACK SINCE JUNE, AND TOTAL WORKING TIME HAS BEEN ABOUT A MONTH. THERE IS NO CUSTOMER SERVICE # TO CALL, AND THE ITEM DOES NOT WORK. I SPENT 3 HOURS WITH THEIR SO CALLED TECHS AND IT STILL DOESN'T WORK. A RIP OFF AND THEY WON;T REFUND MY MONEY. ALSO, THEY CLAIM WE NEVER CALLED FOR SERVICE, BUT THIS IS UNTRUE-THEY JUST DID NOT LOG THE COMPLAINTS. BEWARE OF THE SCAMMING MAGIC JACK!
posted on Monday, November 15, 2010

PATRICIA:  I purchased two MAJIC JACKS IN APRIL OF THIS YEAR. I think this product is a ripoff. One majic jack was used to make outbound calls for a total of 4-5 hours PER WEEK! The 2nd majic jack was used for aproximately 10 calls total over 6 months. THEY SUSPENDED BOTH MAJIC JACKS because they said THE FIRST ONE had excessive use and was used 20 times more than the average Majic Jack user. I feel deceived and will share my experience with others in the seminars I teach. CSR said there is nothing they can do and I can never use the service again. So I got stuck with two majic jacks & no service.
posted on Monday, October 25, 2010

1oldman:  As J. R. Weems said above, after 2 yrs of MJ service I can no longer call area code 907 which is the entire state of Alaska. It had been working until a few months ago, just too lazy to chat with MJ. Today I found that I cannot call my parents who have a rual telephone co-op for phone service in the same state, Tennessee. After a chat session with MJ I received this msg from Tech Support: We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to inter- connect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so. In the meantime we would be happy to offer you a refund of your unused magicjack and related services per pro rata method. It will cost more to send the MJ back than I would receive. I can receive calls from the 2 areas that I cannot call!!! So it goes.
posted on Monday, October 25, 2010

Matt:  Phone works but online help rude and don't want to help much at all.
posted on Monday, October 25, 2010

Lil Red:  I have been using MJ for almot a yr and overall I would say it is a good purchase. The voice quality is fine as long as you have a good internet connection to your PC. Only negative thing is that your PC must always be running but that's not a big deal for me. I understand that as of November 1, 2010 you will be able to port an existing number over to MJ. I can't wait...
posted on Monday, October 25, 2010

rlrinsb2005:  i have magic jack and if you want them to meed up your back account they charge you twice when you renew and they put it back in your account after 5 days what kinds of shit is that
posted on Monday, November 8, 2010

Summer Sky:  I took my MJ to Mexico and it works great calls to the US and recieves from. Best voice quality on my hard wired DSL internet connection. Otherwise when connectivity is low on wireless missed words etc. but you can't blame MJ for bad internet connection. Went from $300 a month phone bill to $25 for my mexico basic service land line, no more long distance!
posted on Wednesday, October 27, 2010

adaT:  i had my magic jack for 5 months and now it broke...the usb part is flimsy....so they want $21 to replace it....jeesh..does anyone know who can fix it for less,,,anyone at MIT??..i love the servce..has issues in clarity and freezing my computer if online...but it saves me money on my cellphone cost!
posted on Monday, October 25, 2010

Olenka:  MJ's service is getting worse with every year. If two years ago the service worked fine, now inability to make calls is more often than ever. I have encountered constant problems with a device that rejected loging in, the tech support is useless because you can spend hours and hours on online chat (no phone.. yeap) and reach no solution. I would think carefully before making a decision of purchasing this crap. (Oct 2010)
posted on Monday, October 25, 2010

Tom:  The voice quality on MagicJack has a lot to do with the strength of your broadband connection. I've had some trouble from one location where the DSL is carried by a marginal company. Where I have access to a faster connection with more bandwidth, I get very good, clear reception, and people say they hear me fine.
posted on Monday, October 25, 2010

tokyo34:  I use magicjack as a second line. works fine.
posted on Saturday, October 16, 2010

gabewatt:  so should i buy a mj or not??
posted on Saturday, October 16, 2010

abbey:  i have one that stopped working how can i go about it, pls tell me
posted on Wednesday, October 27, 2010

luis bares:  it works i use it all the time...including long distance to Mexico for 9 cent per minut,11 to Uruguay and 2 to argentina,very happy with this service
posted on Saturday, October 16, 2010

Kirkaman:  Post 2.. There are user settings, volume etc. that you can set up. It is simple if you are not a complete computer nerd. You don't have to be a genius either, just good common sense and read / look at the settings and adjust them to your satisfaction.. GOOD INTERNET SPEED IS WHAT MAKES THIS THING WORK. STOP ALL THE ABOVE SNIVILING AND USE YOUR BRAIN. Used for over 2 years and bought the extra 5 Yrs total cost including the MJ is under $100 for six years. you can call the US from outside if there is a good connection to the Internet in the country you are in and if you have a U.S. number on your MJ
posted on Saturday, October 16, 2010

kirkaman:  You need a reliable minimal 1.5mbit connection. I have Cox High Speed 9mb+ and have NEVER had a problem.
posted on Saturday, October 16, 2010

houston23:  even slype has uptime and call quality issues. magicjack is about the same as skype and when you calculate the per call charge it is similar and you don't need to buy an extra skype phone or adapter just plug in your regular phone
posted on Thursday, October 14, 2010

rickys:  I call my mom in kansas on it and it is fine. You need fast net for sure. otherwise cal quality might dip a bit. I have cable internet so it works fine. All voip services have this issue. This is better than vonage and about 1 tenth of the cost.
posted on Saturday, October 16, 2010

tim:  magic jack assigned a phone # that use to be-long to a dead beat and would not change it at no cost to me my voice mail had messages from a collection company daily
posted on Thursday, October 14, 2010

randyrrr:  I used magic jack in college at my off campus apt and it worked fine. Way cheaper then having to pay for another line. I am not a huge talker but used it to just shout out to people and what not.
posted on Tuesday, October 12, 2010

Carlos:  I just bought a magic Jack. I dont have any problems to call call other users of MJ. But they call to my phone number and I cannot receive the call. Please someone help me (phone # to call, etc) i
posted on Tuesday, October 12, 2010

Sven:  Magic jack says that you can send one to another country. The recipient can then call US. Cannot call to other countries free, except perhaps Canada. Call quality is sometimes ok sometimes Bad. I have a reasonable Internet connection. Not really recommended as I work in Customer Service on the phone
posted on Tuesday, October 12, 2010

Goose:  I tried to download their product for over 5 hours with one of magic jacks top 10% technicians... to now avail, all we could get was a busy signal when we tried to call out, I literally mean 5 hours on the phone and it wouldn't download properly on my computer or with new phones either. Then their claim of only 19.95 a year is bogus, it's double that when you sign up, plus S&H, whats up with that lie. I needed it to call Canada, and I wouldn't trust them with any international calling. I believe they are scammers and I hope they are exposed by the FCC and shut down!!! What a waste of a product, don't buy it you'll be sorry!!!
posted on Tuesday, October 12, 2010

Vince:  Worked for 2 years and now it doesn't work and customer service is a joke. After you get tiered you give up and try another day. That is their game, to wear you out and you give up!! JUNK
posted on Tuesday, October 12, 2010

Vince:  Worked for 2 years and now it doesn't work and customer service is a joke. After you get tiered you give up and try another day. That is their game, to wear you out and you give up!! JUNK
posted on Wednesday, October 13, 2010

Pete36:  I have had a Magic Jack for nearly two years and it works fine. Sometimes a little problem answering calls. Just bought a second one to use with a fax and have to plug it into the same computer as the other one. Can't get it to work.
posted on Wednesday, October 13, 2010

Paul:  For an hour I attempted to reinstate my service for 5 years using a valid VISA Credit Card with no success. The only choice that is provided to solve the problem is to pay a technician $36 to assist. Take the 6 year program and throw away the MJ after service expires. If MJ does not operate initially you have the option of returning it. It is not possible to reinstate the service.
posted on Thursday, October 14, 2010

Sirlempo:  Love it no issued easy to set up.
posted on Tuesday, October 12, 2010

tonytouch:  free trial probably worth trying it out at least
posted on Tuesday, October 12, 2010

John Flannery:  I wouldnt get Magicjack If I were you. I have been with tech support for 20 hours and they still did not get my magiacjack to work . They would tell to wait and waut and wait I left my PC chat talk open for them to fix for over 15 hours and they still did not fix. I would not recomend at all unless you have 2 to 3 days for it to be installed.
posted on Thursday, October 14, 2010

busymom:  we just ordered the mj for five years i hope it works good.
posted on Thursday, October 14, 2010

WyoCaveman:  Medical issues make it where I can't work any more & we had to drop the expensive phone service we had, tried Vonage & it was horrible (& more $ than MagicJack!) MJ is sooo much better, glad we made the switch! :)
posted on Tuesday, October 12, 2010

Leon:  I am in the process of getting MJ, the wrong amount for the device has showed up as a pending authorization on my account, I tried to get them to remove it and go ahead and bill me now, they refused and disconnected the chat. WARNING: DON'T BUY, THEY PUT A HOLD ON THE MONEY FOR 30 DAYS AND YOU PAY THE INTEREST.
posted on Monday, November 15, 2010

nino4:  so I have to leave my computer on 24/7. Any concerns with the computer?
posted on Friday, October 8, 2010

kd:  BEWARE!! Have had magic jack for three years now, just got disconnected because they said we violated terms, said we made more than fifty calls a day. That's not true, I might make 5 or 6 calls a day max. Oh, and I just renewed service for a year. Wouldn't recomend to anyone!!
posted on Monday, November 15, 2010

suer89:  Magic jac has worked pretty well for me . I have fast internet connection and dont have problem
posted on Wednesday, October 6, 2010

wilnord etienne:  I have ben use majic jack one years but need too pay but my service is of i need to spick with some one my phone is 904-982-4581 please gave me a call please
posted on Wednesday, October 6, 2010

Libby:  i got a magic jack because it said you could use it with broadband.... BUT, I'M HERE TO TELL YOU NO YOU CANT... NOW, I AM OUT OF $56.00 THAT I PAID FOR THE 1 JACK. I TRIED TO CONTACT THEM TO RETURN IT, BUT YOU CANT EVEN TELK TO A PERSON. I THINK IT IS A RIP-OFF FOR THE POOR CLASS PEOPLE IN THE WORLD........ THEY DONT CARE
posted on Monday, October 25, 2010

VI:  Just got the magicjack and love it. I use my cell phone as my primary line, but the magicjack is a great extra phone to have in your house.
posted on Wednesday, October 6, 2010

Rose:  Please, please someone tell me if it works with a fax?
posted on Wednesday, October 6, 2010

njeri clark:  Magic Jack is a scam! I ordered the trial service and was told that I would not be charged until I had the system for 30 days. They charged me immediately instead. They also charged me for 5 years of service when I did not want that. Lastly, it is hard to get a live customer service agent on the phone. I have disputed all charges with my bank and will be sending the product back immediately!
posted on Monday, October 25, 2010

JJ:  Can we use Magic Jack with cordless phones?
posted on Sunday, October 3, 2010

Debbie:  have seen a few comments asking if it works with fax...but no one has answered that question yet. Please let me know
posted on Sunday, October 3, 2010

Scott-n-Texas:  My magijack works very well, but you should note it is NOT truly unlimited. If your call lasts too long it will disconnect you. (about an hour) You can just call back though, and after too many long calls it will shorten them to like 30 minutes. After you get used to it, it's not bad. I do highly recommend getting one. I've had mine going on 3 years now.
posted on Sunday, October 3, 2010

dee:  i bought majicjack a few months ago.worked ok for a little while.now it lockes up my computer, my voice echos , and it cuts out sometimes
posted on Thursday, October 14, 2010

Bob:  Our daughter went to Germany to work and we set her up with Magic Jack before she left. Probably saved over $40 on the first phone call. System works great and is perfect for someone traveling overseas as long as you have a good internet connection.
posted on Sunday, October 3, 2010

Broseidon, Lord of the Brocean:  I was skeptical at first, but I heard other people saying it was great, so I bought one and I absolutely love it. There's no catch to this- you just buy the MagicJack, pay a flat fee, and make as many calls as you want from anywhere in the world. I'm in Japan, and this thing is probably going to save me thousands of dollars.
posted on Sunday, October 3, 2010

diana zamora :  i need to pay mi bill and i lost my paswoordcant you help me please
posted on Sunday, October 3, 2010

J. R. Weems:  BEWARE- this service all of a sudden does NOT include calls to Alaska, which last time I checked WAS part of the United States. No REAL answer was given, Just threats of not being able to renew if we wanted a refund, which we don't, since all land lines were cancelled
posted on Tuesday, September 28, 2010

Bob M:  I bought one last year and never had a chance to use it. I renewed it this year and have not been able to make long distance calls with it, whigh is the main reason I got it. Tech help useless, they haven't corrected the problem even after several calls to complain. I don't recommend it.
posted on Wednesday, October 6, 2010

ETHEL SINGLETON:  I AM NOW UNHAPPY WITH MAGICJACK. I AM IN MY 2ND YEAR WITH MY MJ. I PURCHASED ONE ONLINE AS A GIFT TO DELIVER IN ANOTHER STATE. THE PERSON I ORDERED IT FOR GOT EMAIL CANCELLING MY GIFT VIA MJ BECAUSE THEY SAID I ALREADY HAD ONE...MY BANK ACCT. HAS ALREADY BEEN CHARGED. WHATS UP MAJIC JACK.
posted on Monday, October 25, 2010

rilena:  I jot the MJ, it stopped working this morning. Any advise???
posted on Wednesday, October 6, 2010

r dockrey:  I have had magicJunk now for almost a year & anyone who buys this is a fool. 1st you have to always have your PC on for it to work. 2nd it will stop working and when it does about every 3 weeks and the problem per magicJack customer service is always your PC no matter what. If you need 911 you will be lucky if magicjunk works to reach them. The idea is great, when it works its great but it should not be dependent on your PC needing to be on. When they figure that out, like Vonage, then it may be a good deal. Until then save your money, they are a couple of years away from getting it right yet.
posted on Wednesday, October 6, 2010

Reese:  I had high hopes for MJ, but the call quality is terrible.
posted on Monday, October 25, 2010

Howard:  I had purchased Magic Jack a few months ago when I was having major surgery out of state. I was told then that when I get back home, I could switch my present home service number to Magic Jack. I just tried to do that, and now I am told that this is not possible. Also, not talking to a human being, only talking to a computer through livechat can be quite frustrating.
posted on Tuesday, September 28, 2010

Me:  I have 2 of the magicjacks, one for my home office and one for travel (laptop); for $19.95 a year, you can not beat it...it works great.
posted on Wednesday, September 22, 2010

Dman:  I have had nothing but issues with this product.The support is AWFUL everything is scripted and whom ever is your want to tech will waste hours of time trying to help getting it fixed and after many times doing the same thing over and over with no resolution. My MJ goes right to voicemail-no ring-if i make a call using my cordless phone and connect to my person(S) after hanging up it does not hang up the call it stays active until you END the call.I paid for 5yrs I already fell dumb.
posted on Monday, October 25, 2010

herman:  I just got the Nettalk Duo and its awesome. No need to have the computer on. Also they had my 323 area code. Plus Nettalk with Google Voice makes it better.
posted on Tuesday, September 21, 2010

eddy879:  at the end of the day it is worth $50 so if you need a phone i recommend it I dont talk really that much on the phone but needed something but didnt want to pay $30 a month for a basic line from ATT so magi jack made sense.
posted on Sunday, September 19, 2010

brandi76smott:  magic jack works but you need a strong internet connection. If you have spotty or a weak connection you will have to pay for a land line. Most people have broadband like me and it works perfect. no complaints yet.
posted on Sunday, September 19, 2010

Jojo2007:  I just purchased MJ and I can't hear anything on the line. When someone calls, it sounds like one of us doesn't have reception. I can honestly say MJ is a piece of crap!!!!!!
posted on Sunday, September 19, 2010

Nestor:  Mi MJ is working perfect for more than a year and got some saving on long distance calls.
posted on Sunday, September 19, 2010

tonypechula:  I have used magic jac for two years and saved over hmmm probably $400 or more. Well worth it.
posted on Saturday, September 18, 2010

natasha:  Magicjack works period. Everyone complaining about the tech part probably is not very tech savy or has never plugged in a router etc. It is simple even if you are not a computer geek.
posted on Saturday, September 18, 2010

Kelly:  I bought two of them 3 years ago. They worked great then and work even better now after upgrades, etc. You must have a good reliable fast internet connection. Now, they even have local numbers for my location in rural N.W. Pennsylvania. Would highly recommend magicJack to anyone who is tired of paying high cell or landline bills.
posted on Saturday, September 18, 2010

DangerousDivot:  Thanks everyone for your comments. Sound good for the price, but still to many problems for me to try it. Conversations with my people takes top priority. Guess I'll keep paying big dollars to talk clearly. Again, sincere thanks!
posted on Saturday, September 18, 2010

Bill:  This is my second try with Magicjack. The first one was about 2 years ago. I sent it back because I could not get it to work. I tried ir again last week. After many many hours on their chat help, none of three techs could fix the problem. The MJ would ring at the other end but when the person picked up there was no one on the line. Same with an incoming call. I found the instructions and address on their web page to return it. The return address wasn't even correct. UPS had to locate the correct addrees for me when the MJ arrived in Florida. Don't think I will give them a 3rd try.
posted on Saturday, September 18, 2010

Jay:  I've had MJ for nearly two years and have been satisfied with it until last Friday evening when I received a Voice Mail. When I tried to return the call (and I've received and returned earlier calls from this party), neither I nor the other party could understand what was happening. The voices were breaking up and sounded like a beeping noise, (a human voice was not discernible). After working with Tech Support for more than 13-½ hours in the past two days and chatting with about 20 representatives, I was informed by the last one that I should try the MJ device on another computer. The only other computer that is available to me has an old operating system and is a half hour away from me. The Tech Rep said the problem was not on their end, and couldn't do any more without a ping test (whatever that is). It will cost me $75 to have my computer tested by a repair shop to see why this problem suddenly began 6 days ago. I believe a better solution, as far as I'm concerned, is to have MJ company send me another device to see if it will work. I would return, to you, the device I've used since I started magicJack, and if the new device does not work, I'd be happy to send it back to you and cancel my subscription. I'm attaching the last two or so hours of my conversation with your Tech Representative. The steps he led me through were the same steps the other CS representatives led me through in the aforementioned 13-½ hours in the past two days. .... I ended my service
posted on Friday, September 17, 2010

Ben:  This works the best when you are plugged into the internet via ethernet (modem>router>hardwired port 1). When I was using wireless the calls were sometimes choppy and cut in and out. Everything was solved when I went hard-wired. To each his/her own. Just because wireless didn't work that well with me DOES NOT mean it won't work for you!
posted on Thursday, September 16, 2010

rob:  not working...can't cocntact customer service, all incoming calls last 32 seconds then get cut off, ihave to call back sucks
posted on Friday, September 17, 2010

william:  I use it but I have alot of problems with it. Like now, I am connected to the internet but it says that I am not. So, it says that I have to wait till they fix the server (???). Yes, you get what you pay for. (Just keep the receipt and packaging!)
posted on Thursday, September 16, 2010

Ragnar:  Anyone know the solution to the buzy signal (on available lines) issue?
posted on Thursday, September 16, 2010

ronnie:  Just one more. I dedicated an old 1 gig machine running XP. It resides in the cellar. Wish Magic Jack worked with a Linux OS.
posted on Thursday, September 16, 2010

ronnie:  Magic Jack in 2 words. "Love it". Best product since canned beer.
posted on Thursday, September 16, 2010

suzyrick:  MAGICJACK WORKS.. oops caps :) but seriously it works. Makes calls. is by far the most cost effective phone out there. i am not that technical but i just plugged in magic jack and it worked it was easy
posted on Wednesday, September 15, 2010

Tom Muhle:  Only rings three times. The forth ring Magic Jack answers. Better be fast. Unless you have your answering machine answers on the 3rd ring & answer it. Make sure you don't have a Lindsey router you have to reset all the time. Your phone won't work half the time. But that's not Magic Jacks fault. And it could be louder. Maybe I got to get a phone that’s louder? Haven’t figure it out yet No $$$ to buy one. I like it! It’s worth $10.00 a year after the first year of service. Use to pay $50.00 a month for qwest.
posted on Wednesday, September 15, 2010

nate:  Decent Product. Poor Service. I used magic jack for a year with mixed results. call quality was poor sometimes and good other times, but it was good enough for the cost. However, I thought I paid for 3 years yet, I only had one year of service. Maybe I remembered wrong, so I'll give them the benefit of the doubt. But just recently my subscription ended. I filled out the stuff to renew the subscription. The money was taken from my account, but the actual service did not come back. I went on to their live help, and the person could only say that my order did not show up on their records (even though it showed up on my bank account). The person didn't have any suggestions for solving this and only asked if I needed help ordering. I didn't feel like losing more money than I already had. I'll be looking for a different alternative.
posted on Wednesday, September 15, 2010

eric :  I GOT A MAGIC JACK!!!!!!!!!!!!!
posted on Wednesday, September 15, 2010

MUSTAFA:  I HAVE THIS (USB PLUG) MAGICJAK BUT I AM IN SAUDIA ARABIA (K.S.A) I THINK THEY CLOSED HERE BECOZ I CAN'T OPEN IT'S WEB. PLZ IF ANY ONE KNOWS HOW I DO THIS .......
posted on Tuesday, September 14, 2010

SirTroy:  It would be great if they would actually port numbers to magicjack. They said they would port numbers the first week of August, but that date has come and gone. Makes me wonder what the service or customer service will be like after they get my money.
posted on Tuesday, September 14, 2010

John G:  Very bad customer service! Tech support does not have the skill to fix the issue. Sound quality is poor. I had one Jack suddenly did not work in after one year and I paid for 5 year and I could not get the rest balance.
posted on Friday, September 17, 2010

Jeromy:  I have 3 and use them all for business lines. never had an issue. Worth it and more.
posted on Tuesday, September 14, 2010

Dave:  I used it for 1 year and it worked fine. I missed the renewal date and when I contacted them I renewed for 5 years for $59.95 It has never worked since I have tried it on three different computers and it keep wanting me to renew of $74 more. I have tried all customer support icons and there is no good solutions and no phone number to call I feel ripped off and abused. Anyone advertising how simple something is should be willing to help when there is problems
posted on Wednesday, September 15, 2010

IndianMan:  I have had MJ for several years and was pleased with the services up to the last 6 months or so. I was able to call numbers in the 570 area code and also call my landline number in the 717 area code. Now numbers I was able to call result in a short 3 ring busy signal, including my own landline number, and then silence. Attempts to contact MJ's help is a waste of time. They could do nothing to remidy the problem. I am able to make long distance calls to frequently called friends and this is the only reason I will keep using MJ. Another recent problem has been my attempts to get MJ to work with Windows 7. So far, it will not work. I have some complaints about MJ if the company bothers to read these comments (which I doubt because I think they don't give a dam_ !). Give the user an option to turn off the nag ware we have to see each time MJ boots up. Allow the user to turn off the softphone icon that cmes up when making a call. it too often comes up over the number I am reading from my computer phone list. Fix the worthless help facility you provide!
posted on Wednesday, September 15, 2010

Martinez:  Can you call Mexico with the magic jack?
posted on Tuesday, September 14, 2010

Rich:  Had it for 3 yrs and recommend it to everyone. You need to do a little work to make sure your internet provider is working properly.
posted on Tuesday, September 14, 2010

Amit:  Magic jack works great. Using it for past 2 years * Good internet speed (min 90 kbps (Kilobitspersecond) upload and download) * Use a USB powered HUB. * Check firewall on computer (I use a dedicated thin client)
posted on Tuesday, September 14, 2010

monica:  We have had our magic jack for 2 yrs now. We needed to by another setup this year from Walgreens $39.95. Other than that an occasional problem with not being able to call out and the other person not being able to hear us. Most of the time it has been great.
posted on Tuesday, September 14, 2010

Marilyn:  Have used Magic Jack for one year with few problems. However I renewed on August 30 and have not had service since. Can't find a number to call or a help desk for assistance.
posted on Wednesday, September 15, 2010

irfan ahmed:  i want to know that magic jack from dubai to Pakistan is usable.. if i want to buy it so is it use for calls from dubai to pakistan
posted on Tuesday, September 14, 2010

tagas:  just a question i paid $45 for my magic jack is there a activation fee or monthly on this?
posted on Tuesday, September 14, 2010

Jeff:  Works pretty good. Sound quality is as good as AT&T. Some problems with calls from time to time, but I've had issues with the land line in the past. Initially got calls from collection agency looking for a person who previously had my number.
posted on Tuesday, September 14, 2010

Mike:  I have used magicjack for 1 and a half years flawlessly. Then got a magicjack update that you can not opt out of. Now the monitor will not shut off with power management. This is unacceptable and will not renew again unless this is fixed soon.
posted on Tuesday, September 14, 2010

july:  Yeah you need to get a local prefix but that isnt too big of a deal. it wasn't for me.
posted on Tuesday, September 14, 2010

Nelson:  Sound quality is extremely poor, often unintelligible. Calling out gives new meaning to the word "adequate," but calls received are just awful. Try Google mail's new "Call Phone" option. Free in US and very inexpensive elsewhere, 2 cents a minute and up.
posted on Friday, September 10, 2010

bahram:  Does anyone know how i can install the unit?
posted on Friday, September 10, 2010

Ricki:  Yep...it works! Should have good bandwith speed for best results. Nice to have it be portable and have all it's features for such a low cost. Thanks MJ! Hey Liz it should work in Mexico aslong as your calling US phone numbers.
posted on Friday, September 10, 2010

Mary brooner:  When registering MJ, there was no local prefix for my area code, and couldn't finish registering without choosing one that was available. Later, discovered that local calls in, would be long distance because the prefix selected was long distance to me. Customer service failed me thoroughly, and said $10.00 to change number, but still wouldn't have a local prefix. Someday there might be a local prefix for me. Thoroughly disgusted.
posted on Friday, September 10, 2010

donnamay:  will work with a fax machine?
posted on Friday, September 10, 2010

Bob:  I do not recommend Majicjack because I cannot make Long distance calls, also will not let me call MJ from another phone. Customer service a joke, they are unable to make it work. I purchased it mainly for LD calls and it doesn't work.
posted on Friday, September 10, 2010

Dellou:  Beware, Magic Jack does not work well with Windows 7. It will not allow your computer to go into screen saver or sleep mode. Computer must be at full power all of the time to have phone service.
posted on Wednesday, September 8, 2010

Liz:  Does anyone know if i can take it to Mexico and be able to call back to the srates on the MJ I really need to know because my cell phone won't work their Thanks
posted on Wednesday, September 8, 2010

Ernesto bayona:  Yo tengo mo Magicjack en Colombia y vi la promocion de pagar cinco años que vi hace un dias, como hago para pagarlos?. Por favor me contesta a mi email. Gracias, Ernesto bayona
posted on Wednesday, September 8, 2010

Liz:  Does anyone know if i can take it to Mexico and be able to call back to the srates on the MJ I really need to know because my cell phone won't work their Thanks
posted on Wednesday, September 8, 2010

Fronce Martin:  Can i send and recieve FAX? and can I use my present number?
posted on Wednesday, September 8, 2010

pepe:  How can I call to mexico
posted on Wednesday, September 8, 2010

Liz:  Does anyone know if i can take it to Mexico and be able to call back to the srates on the MJ I really need to know because my cell phone won't work their Thanks
posted on Monday, September 6, 2010

John Donut:  BEWARE: There are no local prefix numbers for many cities, you have to check with majic jack to see if your CITY is available. Therefore, you may not get a local calling number and local people you know will have to pay long distance to call you from the next closest number.
posted on Monday, September 6, 2010

Jay:  Use it since the 2007 and it still works. If internet service is slow, will get some problems but it works well. Use it all over the world and it saves lots of money in International calls. IT WORKS.....
posted on Monday, September 6, 2010

London:  Can I use Majic Jack in the UK?
posted on Monday, September 6, 2010

Magic Jack:  I love my magic jack
posted on Monday, September 6, 2010

Babbles:  I can find nothing negative to say about MagicJack. The day I plugged my MagicJack into my USB port I said goodbye to AT&T and their exorbitant pricing. Plugged the base of my Panasonic cordless phones in and was good to go. I've never had a dropped call or any complaints from callers or call receivers. Can't beat the price. What is it, like under $2.00/mo? I've had it for almost one year and still love it. Why pay some company hundreds and hundreds of dollars when its unnecessary? If you have a fast, decent ISP . . . do it.
posted on Monday, September 6, 2010

Dave:  I bought one MJ at Radio Shack and got a cheap $10 phone for just over $50 after taxes. I admit I've only used it for one week, but so far it seems to be great. I expected poor voice quality but with a high-speed Internet connection it sounds like a regular phone. I really like that it sends a wav file to your email address so you can check your voice mail from email.
posted on Monday, September 6, 2010

Hunt4570:  So are you paying a monthly few? or is it just a one time payment?
posted on Monday, September 6, 2010

lenci:  I'm military and on my way to korea..wanted to know if this was a decent purchase to communicate back to the state with my family.
posted on Monday, September 6, 2010

lightning:  i tried to renew for 1 yr. plan, could not get past the "error" message, each time. you can only renew if you provide a credit card number to charge the fee to. there is no 800,or888 number to try to talk to customer service. trying ti reach the"live agent" prompt is impossible. it is like standing in line at wal-mart onthe 31st of any month during midnite (food stamp shoppers). this is my first year to renew. looks like they want me to buy another "set-up " for $40.00, rather than renew @$20.00 ouch, i felt a screw.
posted on Monday, September 6, 2010

Jae:  live in country and have to use satellite, do you know if it will work?
posted on Monday, September 6, 2010

Heidi Lieberwitz:  I bought a magicJack a few months mainly because my cell phone does not work in my apartment. I also loaded on the Magicfeatures upgrade so I could have a way to block certain calls and record calls sometimes. It is working out real well for me and it saved me a lot of money over installing a landline.
posted on Monday, September 6, 2010

Terry Davis:  MJ's latest update will not allow my Computers Power Saving Device to shut off my Monitor when the comuter is not in use. Otherwise I've used it for over 2 years and like it.
posted on Monday, September 6, 2010

DICK:  HAD MAGIC JACK FOR 10 MONTHS AND NEVER HAD BETTER PHONE SERVICE!
posted on Monday, September 6, 2010

Brian:  Pleasantly surprised. Got rid of Comcast and $45 a month phone bill. Have DSL works great with all 3 of my cordless phones. Plus, I got to pick my own phone number. Couldn't be happier!
posted on Monday, September 6, 2010

J. Foster:  Magicjack is a pain in the butt. Have used it for two years with only a few problems with service. Current problem can't receive calls, make call out
posted on Monday, September 6, 2010

mark:  don't buy it. waste of money. poor reception.
posted on Monday, September 6, 2010

William Sumrall:  Used MagicJack for 7 months and it is great. Sound quality much better than my land line. When 'porting' of land line available, I'll be saying 'so long' to big phone companies and do just fine with MagicJack plus cellphone - also will have an extra $600 in pocket at end of year.
posted on Thursday, August 12, 2010

Randy:  If you have a good Internet connection and a good computer, it works perfectly. For best results, stop other internet applications while calling.
posted on Thursday, August 12, 2010

Rey Rodriguez:  2 things to say 1 for those of you that say it breaks up calls or cant hear ? thats your internet connection . if your internet is slow you will have drop calls or poor quality. i have great service and works perfect with correct internet 2 for the price with one year service it beats skype and i use it in alot of different countrys perfect if you have a lov one over seas. simple give them a magic jack program a us # and call you love ones for free all the time
posted on Thursday, August 12, 2010

rachel:  I treid to use skype actually and it was so confusing. i had to buy a special phone it was a nightmare! Magic jack i just use my regular (expensive) wireless phone set and plug it in. It is much much easier! and cheaper i think.
posted on Friday, July 9, 2010

Eunice Robinette:  OK, I have magic jack now. I think it is okay, however, I don' have the add ons, such as call waiting, call forwading, three way calling.
posted on Friday, July 9, 2010

Smart :  Don't use magic jack or vonage, if u have a Internet connection use skype it's free and you'll get the same results if not better then this rip off if a deal with these infomercials !!!!!
posted on Friday, July 9, 2010

Zita Scott:  Cannot connect to Imac even though it says I should be able to.
posted on Monday, July 5, 2010

UAE:  I work in the UAE where magicjack is blocked but by using VPN I make it work and I am able to call my Family and relatives in US and Canada.. No product is that perfect but for $50 per year it's not a bad deal at all..
posted on Monday, July 5, 2010

kay herrington:  can you use your computer and have Magic Jack plugged in at the same time?
posted on Monday, July 5, 2010

Michael Graff:  Magic Jack is a piece of JUNK. People can't understand me and My voice breaks up like a cheap cell phone. You GET WHAT YOU PAY FOR!!!!
posted on Monday, July 5, 2010

franc:  tengo clear 30.00 plan .MG trabajara?
posted on Monday, July 5, 2010

jimmycantrel:  Yeah jay just plug in your wireless phone and the rest of your wireless phone swill work just like regular.
posted on Monday, July 5, 2010

Jay:  Question - if I plug in the base of a wireless phone, all the phones on the wireless system will ring - yes ?
posted on Tuesday, June 22, 2010

Ranig:  You get what you pay for! but for $50 or whatever for telephone service a year I mean you cant beat that.
posted on Tuesday, June 22, 2010

Android:  This is a Joke it does not work as said, they take your money right away ,and you cant talk to anyone
posted on Tuesday, June 22, 2010

johnnymiller:  skype is good, vonage stinks! magicjack is good as well. We have it in our cabin that just has satellite internet
posted on Monday, June 21, 2010

marty:  pretty lousy....takes a long time to connect and then poor audio quality...skips every other word and there is Lag!!!
posted on Monday, June 21, 2010

Jackson:  I just recieved my phone bill with a texas LD provider charge of $41.40 for an 18 min call that supposedly came collect to me from an untracable number? the only number I have there is my daughters & she doesn't call collect. I will be cancelling my Majic Jack as this costs more than my regular long dostance rates do. SO BEWARE of yr calls
posted on Monday, June 21, 2010

gousa:  I have been using skype and magic jack they both work great. My wife prefers the old att phone but for 1/15th the cost it is a no brainer.
posted on Sunday, June 20, 2010

eltonk:  Magicjack scam is not really a scam it works jsut not like an old school copper line phone. You need to have internet first off and then it needs to be fast.
posted on Saturday, June 19, 2010

iraida de sanchez:  es muy bueno, pero quiero pagar el año de extensión y no encuentro como hacerlo. Vivo en Venezuela, por favor escriba a mi correo como pagar , ya se va a vencer mi renta
posted on Saturday, June 19, 2010

Paul:  I have had my magicjack for about 3 months and it was working fine. Then I started getting message to connect to connect to the internet. I have found it impossible to correct this problem and my magicjack is useless
posted on Saturday, June 19, 2010

wendy76:  I had att old style phone for about 8 years now and just canceled it and went with the magicjack. I am saving roughly $30 a month and it works fine.
posted on Thursday, June 17, 2010

Angela:  i bought a magicjack last year and it was wonderful they r well worth it!!!!!
posted on Thursday, June 17, 2010

Bill Herrick:  M/J is a good business "private line" or go-anywhere # (you can install the one jack on multiple machines); it is NOT a personal # substitute. It should NOT be used as one's sole line or 911 access....
posted on Thursday, June 17, 2010

Otis:  Magicjack has a mind of its own. It will not work all the time. I can't turn the volumn up.
posted on Thursday, June 17, 2010

tonywech:  it works i use it
posted on Thursday, June 17, 2010

tonywech:  it works i use it
posted on Sunday, June 13, 2010

johnmiller:  loving my magicjack! great device.. it is like skype but cheaper.. better than my cell service that is for sure
posted on Thursday, June 10, 2010

sarab:  Did you see the video on magicjack.com the girl named her dogs magic and jack too funny!
posted on Monday, May 31, 2010

frankybaby:  I just bought a usb device like magic jack but i dont have a service charge because i am using skype.
posted on Saturday, May 29, 2010

amy:  i am skeptical of the magic behind the magic jack... is this a case of you get what you pay for? i guess even if it was it is cheap so it wouldn't matter that much.
posted on Sunday, May 23, 2010

flowridr:  I have a usb phone like magic jack works ok. it is not like ma bell but gets the job done
posted on Tuesday, May 18, 2010

angela:  Sounds like a great idea for college kids who can't afford high cell phone bills.
posted on Tuesday, May 18, 2010

phillysk:  The Jack of Magic!
posted on Monday, May 17, 2010

tony:  I use to have vonage and had to cancel it was horrible and they charged me $130 to cancel! I think magicjack worth a shot I will be sure to report back.
posted on Monday, May 17, 2010