CallCentric

Affordable Internet phone service.

Summary
CallCentric is a bit of a surprise. It is not widely-acclaimed like the big guys, but offers a wonderful array of features for an extremely attractive price. Additionally, its services begin with a “pay as you go” package and graduate to unlimited or a business plan. CallCentric's prices are neither too high nor too low to be competitive and customer reviews are good to excellent – more than 70% of the reviews were positive.

Although CallCentric does not supply its own adaptor, its system is compatible with many ATAs. The freePBX configuration is prominently located on their site- should problems arise the information for troubleshooting is readily available.

One very important notation to make about CallCentric is that the first-time VoIP user might be a bit confused about set-up prior to accepting some instruction from the online tutorials and FAQ sections, or emailing the technical support team.  For those accustomed to using a VoIP service, the requirements for both equipment and set-up are fairly straight-forward.

Pros
- Simplicity
- Excellent customer service
- Promises kept
- FAQ sheets with plenty of instructions
- Technicians who give clear explanations, especially for first-time users
- Use your own device (adaptor)
- Plenty of options to satisfy business, traveling and personal needs
- Calls to more than 35 countries

Cons
- Does not provide adaptors
- Not all services compatible with Mac platform

Expense
CallCentric, like Skype, views incoming and outgoing calls as two separate entities.  This concept is directly tied to the pricing plans.  For the “pay as you go” plan, outgoing calls are made at very low rates – some as low as 1.5 cents per minute.  You can choose an unlimited plan for outgoing that is either US-based for $19.95 per month or world-based for $29.95 per month. Incoming calling plans start at about $18 per month.

Toll-free numbers are also available, with per-minute rates comparable to the incoming plan, and a small monthly service fee, about $4.

Calling plans and pricing for CallCentric are comparable with its competitors.

Features
CallCentric offers a simple interface, which configures many of the same mainline features as the larger providers. Some of the most valuable include:
- Forward voicemail to email and mobile phones (not standard with all VoIP providers)
- 4-way calling
- 911 support
- Anonymous call reject
- Call forwarding
- Call return
- Call waiting
- Speed dial
- Redial
- Click2 dial
- Fax reception
- Free directory assistance
- Do not disturb

Common Misspellings
Call Centrick, Calcentric, Callcentrics, CallCetric